Decision search
Your search has 55884 results
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London Borough of Newham (24 023 077)
Statement Closed after initial enquiries Allocations 30-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault to justify an investigation.
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Barnsley Metropolitan Borough Council (24 023 256)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council bullied and harassed him. There is not enough evidence of fault to justify an investigation.
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Leicester City Council (25 001 177)
Statement Not upheld Council tax 30-Oct-2025
Summary: Mr X complained the Council refunded £505.84 after it revised his council tax bill, instead of the £577.84 overpayment he was due. He said this left him £72 short. We found no fault in the Council’s actions.
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Essex County Council (25 007 068)
Statement Upheld Special educational needs 30-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Three Rivers District Council (25 007 102)
Statement Upheld Allocations 30-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s housing register application as it has provided a proportionate remedy. There is insufficient evidence of fault to justify an investigation of Ms X’s complaints about the Council refusing to nominate her to a property and how it dealt with her homelessness application. We will not investigate how the Council considered Ms X's safeguarding concerns as an investigation will not achieve a worthwhile outcome for her.
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East Suffolk Council (25 007 417)
Statement Closed after initial enquiries Private housing 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to assist with a claim to compensate Ms X for damage to her belongings and decorations following water leaks during insulation works to her home. It was reasonable for Ms X to make a claim against the Council and to seek a remedy in the courts if no liability was accepted.
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London Borough of Bromley (25 007 472)
Statement Closed after initial enquiries Special educational needs 30-Oct-2025
Summary: We cannot investigate some of Miss X’s complaint about how the Council secured her child’s Education, Health and Care Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.
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Statement Not upheld Enforcement 30-Oct-2025
Summary: We have discontinued our investigation. The Council has acknowledged the impact of the unauthorised use of the site, offered a financial remedy and apology to Ms X, and confirmed its plans to relocate the operation within a reasonable timescale. We consider this represents a suitable remedy for the injustice caused, and further investigation is unlikely to lead to a significantly different outcome.
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Kent County Council (25 004 991)
Statement Upheld Charging 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s errors in billing for the late Ms Y’s care provision. An investigation would not lead to a different outcome than that offered by the Council.
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Slough Borough Council (25 005 176)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her child. There is not enough evidence of fault to warrant an investigation.