Decision search
Your search has 55884 results
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Manchester City Council (25 015 673)
Statement Closed after initial enquiries Refuse and recycling 29-Oct-2025
Summary: We will not investigate Dr B’s complaint about the Council’s delay providing a larger refuse bin. This is because an investigation would not add to the Council’s own investigation.
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Leicester City Council (25 008 562)
Statement Closed after initial enquiries Trees 29-Oct-2025
Summary: We will not investigate Mr Z’s complaint about the Council’s decision to not take further action on a tree outside his home. This is because there is not enough evidence of fault to justify investigation.
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Durham County Council (25 009 054)
Statement Closed after initial enquiries Child protection 29-Oct-2025
Summary: We will not investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subjected to court proceedings.
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London Borough of Redbridge (25 009 082)
Statement Closed after initial enquiries Planning advice 29-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for the complainant.
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London Borough of Islington (25 009 312)
Statement Closed after initial enquiries Trees 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s liability for damage to his car. This is because Mr X has a legal remedy to pursue the matter through the courts, and it would be reasonable for him to do so.
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North Northamptonshire Council (25 009 543)
Statement Closed after initial enquiries Council house sales and leaseholders 29-Oct-2025
Summary: We will not investigate this complaint about delay in the sale of a Council property under the Right to Buy scheme. This is because the Council is to consider the complaint further.
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City of Wolverhampton Council (25 013 680)
Statement Closed after initial enquiries Leisure and culture 28-Oct-2025
Summary: We will not investigate this complaint about poor treatment Mr X received during a public event. This is because an investigation would not result in a worthwhile outcome for Mr X.
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Leicestershire County Council (25 016 006)
Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2025
Summary: We will not investigate Mr B’s complaint that his van was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his claim at court.
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Herefordshire Council (24 019 532)
Statement Upheld Special educational needs 28-Oct-2025
Summary: The Council failed to complete an annual review of an Education, Health and Care Plan on time and failed to provide a right of appeal in 2023. The Council also failed to consider if its duty to provide alternative provision under s.19 Education Act 1996 was engaged when a pupil had to be withdrawn from school. This caused distress and uncertainty whether provision was missed. The Council has agreed to apologise, make a symbolic financial payment and carry out service improvements.
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Surrey County Council (24 021 292)
Statement Not upheld Assessment and care plan 28-Oct-2025
Summary: Mr X complained the Council unnecessarily delayed his mother’s discharge from hospital as it would not provide a 24-hour residential care home placement. Based on current evidence we have found no fault by the Council.