Decision search
Your search has 55884 results
-
Cheshire East Council (25 009 124)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for new bins and garden waste collections. There is not enough evidence of fault by the Council, the claimed injustice is not significant enough to warrant involvement and finally, we cannot achieve the outcome sought by Mr X.
-
North Northamptonshire Council (25 009 663)
Statement Closed after initial enquiries Trees 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s liability for damage to her driveway. This is because Mrs X has a legal remedy to pursue the matter through the courts, and it would be reasonable for her to do so
-
London Borough of Richmond upon Thames (25 016 706)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
-
Manchester City Council (24 017 890)
Statement Upheld Looked after children 29-Oct-2025
Summary: Mr X complained using the children’s statutory procedure about support he received as a care leaver. The Council frustrated his right to a stage three independent panel under the procedure and failed to consider related issues covered by other complaints procedures such as adult social care. In recognition of the frustration and uncertainty caused, the Council has agreed to apologise, carry out a stage three independent panel in line with the relevant guidance and take action to prevent recurrence of this fault in future.
-
London Borough of Hammersmith & Fulham (24 017 923)
Statement Upheld Assessment and care plan 29-Oct-2025
Summary: Miss X complained the Council did not provide appropriate sign language interpreters and did not meet her grandfather’s communication needs during the period he received care. Miss X said the Council’s actions caused avoidable distress to her grandfather and to herself. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.
-
Surrey County Council (24 018 007)
Statement Upheld Alternative provision 29-Oct-2025
Summary: The Council failed to keep under review whether its duties to provide alternative education to a child out of school applied. This likely caused the child to miss around a term of alternative education. The Council has agreed to our recommendations for a personal remedy.
-
Manchester City Council (24 019 928)
Statement Not upheld Special educational needs 29-Oct-2025
Summary: Miss X complained that the Council failed to provide the required special educational needs provision in accordance with her daughter’s Education, Health and Care Plan. Miss X also complained that there was a delay in providing her daughter with alternative education when her school ended her daughter’s placement. We have found no fault and therefore are closing the complaint.
-
London Borough of Camden (24 020 055)
Statement Upheld Allocations 29-Oct-2025
Summary: The Council was at fault for not following its direct offer process properly in relation to Mr X’s housing register application and for its poor communication and complaint handling. There was no fault in the way the Council assessed Mr X’s request for a higher medical priority on his housing application and in its decision to refuse a further medical assessment. The Council will apologise and make a symbolic payment to Mr X to acknowledge the frustration and raised expectations he was caused by its faults.
-
Leeds City Council (24 022 279)
Statement Upheld Special educational needs 29-Oct-2025
Summary: We found fault by the Council on Mrs Y’s complaint that it failed to follow statutory timescales following a request for it to carry out an Education, Health and Care needs assessment for her son. It also failed to provide her son with appropriate education when he was on a reduced timetable or had been suspended. The Council agreed to send a written apology for the failings, pay £1,400 for the injustice caused by not completing the assessment within statutory timescales, pay £7,200 for lost alternative provision, remind officers of the need to consider its duties for children not attending school, and ensure it has processes in place to monitor and review the progress of these children, especially where it decides to do an assessment.
-
Bracknell Forest Council (24 013 981)
Statement Not upheld Alternative provision 29-Oct-2025
Summary: Mrs X complained the Council did not provide her daughter with appropriate alternative education when she became unable to attend school. We are satisfied the Council sufficiently considered its statutory duties and did not act with any fault. We do not uphold this complaint.