Decision search
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Statement Closed after initial enquiries Councillor conduct and standards 11-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Cambridgeshire County Council (25 013 620)
Statement Closed after initial enquiries Other 11-Nov-2025
Summary: We cannot investigate Miss X’s complaints about the preparation and content of a section 7 report because the matter is before a court and the law says we cannot investigate. We will not investigate Miss X’s complaint about the Council’s complaints process because the primary matter is outside our jurisdiction.
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London Borough of Camden (25 014 008)
Statement Closed after initial enquiries Allocations 11-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision. The Council has agreed to carry out a fresh review and further investigation would not lead to a different outcome.
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London Borough of Camden (25 014 016)
Statement Upheld Other 11-Nov-2025
Summary: The Council was at fault for a delay in responding to Mr X’s complaint. It has now agreed to issue its response and to make a symbolic payment to recognise Mr X’s likely distress. It will also take steps to improve its service.
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London Borough of Southwark (25 018 516)
Statement Upheld Allocations 11-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s delay responding to her queries about her housing application banding. This is because the Council has upheld the complaint, apologised for the delay and provided explanations. Further investigation by us would therefore not be proportionate.
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Leeds City Council (25 006 900)
Statement Closed after initial enquiries Allocations 11-Nov-2025
Summary: We will not investigate this complaint about the Council failing to carry out repairs in Mr X’s temporary accommodation. There is not enough evidence of fault in the Council’s suitability review to justify further investigation. In addition, investigation would be unlikely to achieve the outcome Mr X wants.
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London Borough of Enfield (25 008 236)
Statement Closed after initial enquiries Allocations 11-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to change its housing allocation scheme and how this awards priority points to her and other residents. The Council is entitled to make such changes to its policy. There is not enough evidence of fault in the Council’s action or how it has applied its new scheme in Ms X’s case to warrant further investigation.
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Southampton City Council (25 009 318)
Statement Closed after initial enquiries Child protection 11-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled safeguarding concerns. The Council has already looked into the matter and responded appropriately. It has addressed the outcomes Mr X asked for, and further investigation is unlikely to find fault
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Gloucestershire County Council (24 017 117)
Statement Upheld Alternative provision 11-Nov-2025
Summary: Mrs Y complains the Council did not act when her child, who I will call C, stopped attending school in July 2023. Although the Council allocated a secondary school from September 2023, Mrs Y said it was unsuitable for C. Mrs Y asked for a bespoke package of education to be delivered outside of school. We find fault in the parts of the complaint within our jurisdiction because the Council did not consider whether C needed alternative provision in November 2023 when the school confirmed C was not attending. There is also fault in the Council’s handling of the complaint. The Council will apologise and make a symbolic payment.
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Staffordshire County Council (24 017 205)
Statement Upheld Charging 11-Nov-2025
Summary: Mrs X complained on behalf of Mr A about the Council’s delay in deciding his financial contribution to his care costs, and its policy to cap disability related expenditure to the amount of his disability benefit. We find the Council’s delay and policy to adopt a blanket approach was fault which caused distress and might have caused it to overcharge Mr A. The Council has agreed to apologise, make a symbolic payment, recalculate Mr A’s financial contribution and reimburse any overcharges, and amend its policy.