What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Decision search


What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 58735 results

  • London Borough of Barnet (26 002 017)

    Statement Closed after initial enquiries Leisure and culture 08-Jul-2026

    Summary: We will not investigate Mr X’s complaints about his allotment. Some matters have been to Court which means we cannot investigate. And there is either not enough significant injustice to investigate the others or we could not achieve anything meaningful.

  • Kent County Council (26 002 256)

    Statement Closed after initial enquiries Domiciliary care 08-Jul-2026

    Summary: We will not investigate this complaint about care provision. This is because further investigation would not lead to a different outcome.

  • Redditch Borough Council (26 002 335)

    Statement Closed after initial enquiries Trees 08-Jul-2026

    Summary: We will not investigate Miss X’s complaint about damage to her property caused by a Council owned tree. This is because it is reasonable for Miss X to take the matter to court.

  • St John Fisher Catholic High School, Wigan (26 007 155)

    Statement Closed after initial enquiries School admissions 08-Jul-2026

    Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is nothing more we could achieve.

  • Wiltshire Council (26 007 481)

    Statement Closed after initial enquiries Trees 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s response to a dispute about overhanging trees from her neighbour. There is no worthwhile outcome we can achieve for Miss X.

  • Birmingham City Council (26 007 626)

    Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s failure to carry out works to a loose manhole cover in the highway. There is insufficient evidence of fault which would warrant an investigation.

  • Medway Council (26 008 044)

    Statement Closed after initial enquiries Child protection 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s contact with X’s family, including the Council’s decision not to investigate that complaint. There is not enough evidence of fault in the way the Council decided not to investigate. And a complaint to us about these matters is now late and there are no good reasons to exercise discretion to consider it now.

  • Royal Borough of Kingston upon Thames (26 008 198)

    Statement Closed after initial enquiries Parking and other penalties 08-Jul-2026

    Summary: We cannot investigate how the Council considered Ms X’s representations against a parking penalty charge notice as since Ms X appealed to the independent tribunal, this matter is no longer within our remit. It would not be a good use of our limited resources to investigate how the Council dealt with Ms X’s subsequent complaint.

  • London Borough of Lewisham (26 008 421)

    Statement Upheld Council tax 08-Jul-2026

    Summary: We will not investigate Mrs B’s complaint about the Council telling her to make a council tax payment she had already paid. This is because an investigation would not add to the Council’s own investigation.

  • London Borough of Harrow (26 008 828)

    Statement Closed after initial enquiries Parking and other penalties 08-Jul-2026

    Summary: We will not investigate this complaint about the Council requiring an applicant for a vehicle crossing to pay for the re-siting of a lighting column to carry out the works. There is insufficient evidence of fault which would warrant an investigation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings