What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Essex County Council (25 029 862)

    Statement Upheld Special educational needs 08-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • London Borough of Lewisham (25 030 063)

    Statement Closed after initial enquiries Parking and other penalties 08-Jul-2026

    Summary: We will not investigate this complaint about the Council failing to properly enforce and communicate with Ms X regarding her not being entitled to apply for a parking permit. This is because there is insufficient evidence of fault.

  • Devon County Council (25 030 399)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s children’s services involvement in Mrs X’s child’s case. The complaint is about the content of reports submitted to court and complaint-handling. The law prevents us from investigating what happens in court, and we will not investigate complaint-handling in isolation.

  • Brighton & Hove City Council (25 030 889)

    Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2026

    Summary: We will not investigate Mr X’s claim for damages to his car. This is because it is reasonable to expect the complainant to go to court. And, it does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

  • London Borough of Haringey (25 031 036)

    Statement Closed after initial enquiries Allocations 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s assessment of the complainant’s housing application and banding. Any injustice is not significant enough to justify our involvement. Some parts of the complaint are also late and there is no good reason for the delay.

  • Torbay Council (25 031 924)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. Parts of the complaint are late and there is not a good reason Mr X did not complain to us sooner. The Information Commissioner is best placed to consider complaints about how the Council responded to a Subject Access Request, and we could not achieve a different outcome by investigating the matter.

  • Leicester City Council (25 032 133)

    Statement Closed after initial enquiries Special educational needs 08-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during a tribunal appeal. This is because we do not have the power to consider such complaints.

  • Swindon Borough Council (26 000 548)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled a Subject Access Request. This is because there is another body best placed to consider it.

  • Woking Borough Council (26 001 328)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We cannot investigate Mr X’s complaint alleging the Council demolished his access driveway. This is because Mr X has used his legal appeal rights to the Planning Inspector and because the matter has been to court.

  • South Ribble Borough Council (26 001 942)

    Statement Upheld Leisure and culture 08-Jul-2026

    Summary: We will not investigate Mr X’s complaint about comments made by staff at the Council’s leisure centre in relation to his disability. This is because the Council took appropriate action. We could not add to its investigation.

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