Decision search
Your search has 58275 results
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London Borough of Lewisham (25 011 369)
Statement Not upheld Direct payments 06-Jul-2026
Summary: Mrs X complained on behalf of Mr Y that the Council wrongly suspended his direct payments while he was in hospital. There was no fault in the actions of the Council.
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Birmingham City Council (25 011 792)
Statement Upheld Allocations 06-Jul-2026
Summary: There was fault by the Council. The Council delayed carrying out a suitability review of temporary accommodation and delayed moving a family when it found the accommodation was unsuitable. The Council also placed the family in Bed and Breakfast accommodation for 43 weeks over the maximum 6 weeks allowed. The family have now moved, but an apology, symbolic payment and review of procedures remedies the injustice.
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London Borough of Tower Hamlets (25 012 071)
Statement Upheld Looked after children 06-Jul-2026
Summary: The Council was at fault in its adjudication of Miss X’s complaint that followed a stage three Panel review as part of the statutory children’s complaints procedure. The Council’s fault caused Miss X and her family frustration and uncertainty and put Miss X to time and trouble. The Council should agree actions to remedy the injustice caused and to improve its service.
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Essex County Council (25 012 336)
Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026
Summary: We will not investigate this complaint about the number of hours Mr Y receives within his care package and how these are arranged because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything further for Mr Y.
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London Borough of Newham (25 012 581)
Statement Upheld Other 06-Jul-2026
Summary: Ms X complained the Council failed to apply a vulnerability marker to her council tax account despite disclosures about domestic abuse. The Council accepts it failed to apply its procedure consistently and that the service received by Ms X fell below expected standards. As a result the Council took unnecessary enforcement action and Ms X incurred extra costs. The Council has agreed a remedy which includes removing costs, a symbolic payment to Ms X and taking action in respect of her account.
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London Borough of Haringey (25 012 875)
Statement Upheld Disabled facilities grants 06-Jul-2026
Summary: Ms X complains the Council delayed in progressing a request for repairs/adaptations to her property. Ms X says the Council delayed in completing an assessment by an Occupational Therapist and providing her with a copy of taking any action. Miss X also complains the Council has not included all items in its assessment of her Disability Related Expenses from January 2025 onwards. Ms X says this has delayed her getting a wheelchair as the property is not currently suited for one, leaving her confined indoors and has caused her frustration. We have found fault in the actions of the Council for delay in referring the case to an Occupational Therapist. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and complete a service improvement.
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London Borough of Ealing (25 001 150)
Statement Upheld Child protection 06-Jul-2026
Summary: We have upheld Miss X’s complaint the Council did not respond properly to concerns she raised about the foster care placement she was staying in with her baby. The Council agreed a proportionate remedy.
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Guildford Borough Council (25 016 698)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about how the Council put a flag on a building without consent or how the Council dealt with the complaint. This is because there is insufficient evidence of significant personal injustice.
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Westmorland and Furness Council (25 016 765)
Statement Closed after initial enquiries Noise 06-Jul-2026
Summary: We will not investigate Mr X’s complaint about a Council’s response to his complaints about noise nuisance and licencing matters. He had a right of appeal to the magistrate’s court about the licencing committee’s decision. We will not investigate the other matters as further investigation would not lead to a different outcome.
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Manchester City Council (25 017 215)
Statement Closed after initial enquiries Homelessness 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s offers of unsuitable accommodation at more than one address under its homelessness duty. It was reasonable for Ms X to appeal the review of the decisions to the County Court. She subsequently applied for judicial review of the Council’s decisions to the High Court and we have no jurisdiction to investigate matters which have been subject to court proceedings, regardless of the outcome.