What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Bristol City Council (25 017 422)

    Statement Upheld Special educational needs 06-Jul-2026

    Summary: Ms X complains about delay in the Education and Health Care (EHC) Plan process for her daughter, Y. Ms X says the Council also failed to provide alternative provision when Y’s school closed permanently. There was fault in the way the Council delayed completing the EHC needs assessment. The Council also failed to consider and provide alternative provision for Y. This has caused significant distress and uncertainty for Ms X and Y has missed education. The Council has agreed to apologise and make symbolic payments to remedy this injustice.

  • Dorset Council (25 017 911)

    Statement Closed after initial enquiries Homelessness 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council has dealt with Mr Y’s homeless application and housing priority. There is insufficient evidence of fault which would warrant an investigation.

  • Derbyshire County Council (25 020 531)

    Statement Upheld Special educational needs 06-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about delays following an Education Health and Care Plan annual review. We have upheld Mrs X’s complaint as the Council has now agreed a proportionate way to resolve the complaint.

  • London Borough of Havering (25 021 463)

    Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

    Summary: We will not investigate this complaint about the outcome of the Council’s care and support assessment for Mr X. This is because there is not enough evidence of fault to justify an investigation.

  • Dover District Council (25 023 237)

    Statement Closed after initial enquiries Licensing 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a premises license transfer. There is insufficient evidence of fault by the Council, and the courts are better placed to consider the complainant’s claimed financial losses.

  • City of Bradford Metropolitan District Council (25 023 340)

    Statement Closed after initial enquiries Enforcement 06-Jul-2026

    Summary: We will not investigate Dr X’s complaint about a lack of planning enforcement action taken by the Council. This is because there is not enough fault to warrant an investigation.

  • Sefton Metropolitan Borough Council (25 023 359)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his family nor its failure to make reasonable adjustments for his disability. This is because the complaint is late; it would have been reasonable for Mr X to bring the complaint to us at the time.

  • Stoke-on-Trent City Council (25 023 416)

    Statement Closed after initial enquiries Planning applications 06-Jul-2026

    Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions. And we cannot require the Council to refund the planning application fee.

  • Wiltshire Council (25 023 490)

    Statement Closed after initial enquiries Noise 06-Jul-2026

    Summary: We cannot investigate this complaint about an Experimental Traffic Order. This is because Mr X could take the matter to tribunal.

  • London Borough of Wandsworth (25 022 510)

    Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision that Miss X can pay a contribution for her care costs. This is because there is not enough evidence of fault to justify an investigation.

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