What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Leicestershire County Council (26 008 496)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • London Borough of Newham (26 008 561)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision that X is liable for council tax. This is because this decision comes with an appeal right to the Valuation Tribunal Service, who can decide whether X is liable. It would be reasonable to expect X to use their appeal right.

  • Transport for London (26 008 615)

    Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026

    Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect Mr B to put in an appeal to London Tribunals.

  • Royal Borough of Kensington & Chelsea (26 008 647)

    Statement Closed after initial enquiries Council house sales and leaseholders 05-Jul-2026

    Summary: We will not investigate X’s complaint about how the Council dealt with their application under the right to buy scheme. This is because we cannot achieve the outcome X seeks.

  • Somerset Council (26 008 666)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council dealt with planning matters. This is because the complaint is made late.

  • Hampshire County Council (26 008 674)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to Mrs X’s car. Mrs X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.     

  • London Borough of Croydon (26 008 695)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about a fixed penalty notice the Council issued to X. There is no worthwhile outcome achievable, and we cannot achieve what X is looking for.  

  • Sunderland City Council (26 008 699)

    Statement Closed after initial enquiries Trees 05-Jul-2026

    Summary: We will not investigate Ms X’s complaint about damage caused to her property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Ms X to take the matter to court.

  • London Borough of Southwark (26 008 723)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate Ms X’s complaint about matters relating to the coronial service. The Council is not responsible for the actions of Coroners and so the law prevents us from investigating. Additionally, we will not investigate complaints about complaints handling in cases where we cannot investigate the substantive matter.

  • Bury Metropolitan Borough Council (26 008 743)

    Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026

    Summary: We will not investigate this complaint about a disputed penalty charge notice, including how the Council considered X’s representations about it. There is no worthwhile outcome achievable and no significant injustice.

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