Decision search
Your search has 58275 results
-
Plymouth City Council (25 014 386)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Ms X complained the Council delayed in completing an Education Health and Care needs assessment and in issuing a final Education Health and Care Plan for her son. Ms X also complains of poor communication throughout the process. We found the failure to complete the needs assessment within the statutory timeframe was fault, as was the poor communication. These faults caused Ms X stress, frustration and uncertainty and affected her wellbeing. The Council will apologise and make a payment to Ms X.
-
London Borough of Harrow (25 015 121)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of street cleanliness, rodent infestation, and issues surrounding antisocial behaviour and drug-related activity. This is because there is insufficient evidence of fault in the Council’s actions, and Mr Y has not suffered significant personal injustice.
-
Sheffield City Council (25 015 638)
Statement Closed after initial enquiries Allocations 06-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. There is not enough evidence of fault to justify an investigation.
-
Calderdale Metropolitan Borough Council (25 015 641)
Statement Upheld Homelessness 06-Jul-2026
Summary: We will not investigate Miss X’s complaint because the Council has provided a proportionate remedy for her injustice. An investigation would not achieve more for Miss X.
-
Worcestershire County Council (25 016 434)
Statement Upheld Special educational needs 06-Jul-2026
Summary: The Council was at fault in how it reviewed W’s Education, Health and Care Plan and for delay in considering W’s mother’s request for Education Otherwise Than At School. The faults meant W missed out on education they should have had. They also meant W’s mother, Ms X, experienced avoidable frustration and uncertainty. The Council will apologise and make a symbolic payment. It will also issue a staff reminder on annual reviews.
-
London Borough of Islington (25 016 560)
Statement Upheld Transition from childrens services 06-Jul-2026
Summary: Miss X complained about the contact and support provided to Mr Z by social services during his transition between placements. We have ended our investigation as the Council has proposed action which provides a suitable remedy.
-
Wakefield Metropolitan District Council (25 008 455)
Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026
Summary: We will not investigate this complaint about Mrs X’s relative’s care. This is because we cannot achieve the outcome requested as it was decided in court. And, because the remaining matters are premature and therefore too early for us to intervene.
-
Birmingham City Council (25 008 475)
Statement Upheld Assessment and care plan 06-Jul-2026
Summary: Miss X complained about the Council’s alleged failure to meet her assessed care and support needs and about the standard of care provided to her by the Council’s commissioned domiciliary care providers. There was fault by the Council for its delays with reassessing Miss X’s care needs and with implementing her agreed direct payment managed account. This caused injustice to Miss X. The Council will take action to remedy the injustice caused.
-
North East Lincolnshire Council (25 009 262)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Mr X complained about the Council’s failure to provide him with the provision specified in his Education, Health and Care Plan. We found there was fault by the Council that caused injustice to Mr X and his mother, Mrs Y. The Council agreed to apologise and make a symbolic payment.
-
Suffolk County Council (25 010 959)
Statement Upheld Transition from childrens services 06-Jul-2026
Summary: The Council was at fault as it did not properly plan for Mr Y’s transition to adult care services and delayed completing an assessment of Mr Y’s adult care needs. This caused avoidable uncertainty, distress and frustration to Mr Y and Mr X. The Council agreed to apologise and make a payment to recognise the fault and the injustice caused. It also agreed to service improvements to prevent recurrence.