Decision search
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Arun District Council (26 008 802)
Statement Closed after initial enquiries Refuse and recycling 28-Jun-2026
Summary: We will not investigate Mr X’s complaint that his car was damaged by a refuse vehicle. This is because it is reasonable for him to pursue the matter through the courts.
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Bracknell Forest Council (25 013 737)
Statement Closed after initial enquiries Allocations 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about the priority band the Council awarded on its housing register. There is insufficient evidence of fault to justify our involvement. The Council accepted it delayed carrying out a review of Mr X’s priority band, for which it has apologised. Further investigation would not lead to a different outcome.
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Newcastle upon Tyne City Council (24 019 220)
Statement Closed after initial enquiries Child protection 25-Jun-2026
Summary: We will not investigate this complaint about child protection concerns because we could not add to any previous investigation by the Council.
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Rochdale Metropolitan Borough Council (25 004 481)
Statement Upheld Special educational needs 25-Jun-2026
Summary: The Council was at fault for delay issuing Miss X’s child’s Education, Health and Care plan, for failing to have appropriate oversight over the child’s alternative education, and for its poor communication and complaint handling. This caused Miss X uncertainty, frustration and distress. The Council has apologised and offered Miss X a payment.
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City of Bradford Metropolitan District Council (25 008 046)
Statement Upheld Child protection 25-Jun-2026
Summary: Miss X complained the Council failed to complete property adaptations needed for the safety of a child, Y, who she cares for under a Special Guardianship Order. The Council was at fault for significant delays approving funding for the agreed building work. The Council agreed to offer a further financial remedy for the prolonged distress to Miss X and her household.
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Wakefield Metropolitan District Council (25 009 540)
Statement Upheld Special educational needs 25-Jun-2026
Summary: The Council delayed in completing the annual review of Y’s Education, Health and Care (EHC) Plan. The Council’s fault caused Y lost educational provision and their mother, Ms X, frustration. The Council was also at fault in its handling of Ms X’s complaint, causing her confusion. The Council should agree remedies to recognise the injustice caused. The Council failed to send Ms X a copy of its Personal Budget policy, but this did not cause her injustice. The Council was not at fault when it refused to allow Ms X to pay for activities using a prepaid card. I have ended my investigation into Ms X’s complaint that the Council issued a final amended EHC Plan without following the proper process because there is insufficient evidence that any fault by the Council caused injustice to Ms X or Y.
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Milton Keynes Council (25 011 093)
Statement Upheld Child protection 25-Jun-2026
Summary: Mr X complained about the way the Council handled a Section 47 investigation following allegations made against him. He says the Council did not inform him an investigation was taking place, and it did not ask him for his views on the allegations. We found the Council at fault for failing to inform Mr X of the investigation and for poor record keeping. This caused him distress and uncertainty. The Council has agreed to apologise, pay a symbolic remedy, and take action to prevent this happening in future.
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Slough Borough Council (25 012 560)
Statement Upheld Allocations 25-Jun-2026
Summary: The Council was at fault for failing to provide suitable and timely homelessness support to Miss X. It was also at fault for its poor communication and delayed complaint responses. The Council will apologise and make a symbolic payment to Miss X to acknowledge the avoidable distress and frustration caused by its faults.
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Bournemouth, Christchurch and Poole Council (25 012 866)
Statement Upheld Charging 25-Jun-2026
Summary: The Council was at fault for poor communication and delays in the financial assessment process leading to a large debt and putting Mr Y’s care home placement at risk. The Council has agreed to apologise and make a payment to Mr Y’s representative, Mr X to acknowledge the frustration, inconvenience and time and trouble this caused, and backdate its funding of Mr Y’s care home fees.
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London Borough of Hackney (25 012 935)
Statement Upheld Allocations 25-Jun-2026
Summary: Miss D says the Council mishandled her housing register application. I have found fault by the Council. It accepts it delayed awarding the correct effective date on the application. The Council has agreed to pay Miss D redress for avoidable time and trouble.