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Decision reason: Closed after initial enquiries Not upheld Upheld

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Norfolk County Council (24 021 589)

Statement Closed after initial enquiries Planning applications 01-May-2025

Summary: We cannot investigate this complaint about the Council’s handling of a planning application. This is because the issues raised have been appealed to the Planning Inspectorate which acts on behalf of the relevant Government minister. We have no jurisdiction to investigate in these circumstances.
East Lindsey District Council (24 021 603)

Statement Closed after initial enquiries Refuse and recycling 01-May-2025

Summary: We will not investigate this complaint about an alleged failure by the Council to stop supplying the complainant with plastic household waste sacks, or a problem with a bin collection. This is because there is insufficient evidence of fault and the complainant having been caused a sufficient injustice.
Birmingham City Council (24 021 657)

Statement Closed after initial enquiries Allocations 01-May-2025

Summary: We will not investigate Mrs Y’s complaint that the Council awarded her the wrong banding date for housing allocations. This is because the complaint is late.
London Borough of Barnet (24 021 747)

Statement Closed after initial enquiries Homelessness 01-May-2025

Summary: We will not investigate this complaint about an alleged failure by the Council to properly consider and decide his homelessness application, including during the review process. This is because the complainant has a right of appeal on a point of law to county court and it would be reasonable for him exercise this.
Northumberland County Council (24 021 766)

Statement Closed after initial enquiries Other 01-May-2025

Summary: We will not investigate this complaint about alleged discrepancies in the Council’s finances, or its handling of freedom of information requests the complainant has made. This is because we cannot investigate a matter which we decide affects all or most of the people living in the Council’s area. Further, if the complainant is dissatisfied with how the Councill has responded to his information requests, he could reasonably take his complaint to the Information Commissioner’s Office which is the best placed body for such matters.
Coventry City Council (25 000 016)

Statement Closed after initial enquiries Council tax 01-May-2025

Summary: We will not investigate this complaint that the Council did not notify the Valuation Office Agency of the change in Mr X’s property from commercial to domestic. This is because there is insufficient evidence of fault by the Council.
Birmingham City Council (25 000 170)

Statement Closed after initial enquiries Refuse and recycling 01-May-2025

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
Birmingham City Council (25 000 442)

Statement Closed after initial enquiries Refuse and recycling 01-May-2025

Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
Brighton & Hove City Council (25 000 457)

Statement Closed after initial enquiries Child protection 01-May-2025

Summary: We will not investigate this complaint about the conduct of a Council social worker. This is because we would achieve nothing significant by doing so.
Birmingham City Council (25 000 482)

Statement Closed after initial enquiries Highway repair and maintenance 01-May-2025

Summary: We will not investigate Mr X’s complaint about a highway disrepair issue he says has resulted in damage to his car. This is because it would be reasonable for Mr X to take the matter to court.

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