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Your search has 52507 results

  • Stoke-on-Trent City Council (24 004 296)

    Statement Upheld Special educational needs 04-Nov-2024

    Summary: We upheld Ms X’s complaint about a failure to secure special educational provision in her child Y’s Education, Health and Care Plan. This caused a loss of educational provision, avoidable frustration, uncertainty and time and trouble. The Council will apologise, provide a copy of the action plan setting out how Y will receive catch-up provision, provide a copy of a specialist assessment, and make Ms X a payment of £200 to reflect her avoidable distress and time and trouble.

  • Leicestershire County Council (24 004 705)

    Statement Not upheld Safeguarding 04-Nov-2024

    Summary: Mrs X complains about the Council’s failure to support her son properly in the time leading up to his death. We have discontinued the investigation into this complaint, as the coroner will be holding an inquest into the son’s death, which is likely to consider similar issues to those Mrs X has complained to the Ombudsman about.

  • London Borough of Bromley (24 004 807)

    Statement Upheld Child protection 04-Nov-2024

    Summary: We have decided not investigate Mr X’s complaint about a lack of social care for his child, Y, and a failure to properly consider his request for direct payments. The Council has accepted some fault and will investigate further using the statutory children’s complaints process.

  • Lancashire County Council (24 005 108)

    Statement Upheld Special educational needs 04-Nov-2024

    Summary: Mrs X complains about delay in the education, health and care plan process for her son. Mrs X says the Council failed to meet statutory timescales and failed to respond to her communications. The Council has agreed to apologise, make a payment to Mrs X and issue a reminder to officers as a satisfactory remedy.

  • London Borough of Bromley (24 005 813)

    Statement Closed after initial enquiries Parking and other penalties 04-Nov-2024

    Summary: We will not investigate Mr X’s complaint of discrimination relating to the installation of a bollard to prevent vehicular access over a raised kerb to his driveway. This is because the complaint is late and the issue only affects Mr X now because he chose to purchase the property with the bollard in place. We will not investigate Mr X’s complaint that the Council has failed to take similar action against others because the issue does not cause him significant injustice.

  • Milton Keynes Council (24 006 195)

    Statement Closed after initial enquiries Homelessness 04-Nov-2024

    Summary: We will not investigate Mr X’s complaint about the support the Council gave Mr Y with his homelessness. The complaint about the period before July 2023 is late and there are no good reasons to investigate now. There is insufficient evidence of fault in the period July 2023 to May 2024 to justify our involvement. Mr Y had rights of review and appeal if he disagreed with the Council’s decision in May 2024 that he was intentionally homeless and it was reasonable for him to exercise those rights.

  • Stockton-on-Tees Borough Council (24 006 208)

    Statement Closed after initial enquiries Trees 04-Nov-2024

    Summary: We will not investigate Mr and Mrs X’s complaint, brought by Mr Y, about the Council refusing to agree their insurance claim for damage caused by its tree to their wall, and it not properly maintaining the tree. It is reasonable for Mr and Mrs X to pursue their legal liability claim at court.

  • Bath and North East Somerset Council (24 006 433)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Nov-2024

    Summary: We will not investigate this complaint about the overpayment of housing benefit as there is a right of appeal to the Tribunal.

  • Devon County Council (23 009 472)

    Statement Not upheld Child protection 04-Nov-2024

    Summary: There was no fault in the Council’s decision not to investigate Mr X’s complaint about children’s services. Mr X also complained that the Council did not fully comply with his subject access request but the Information Commissioner’s Office is best placed to consider this complaint.

  • Birmingham City Council (23 003 135)

    Statement Upheld Refuse and recycling 04-Nov-2024

    Summary: Mr X complained the Council routinely fails to collect household waste and recycling from his area and that full and overflowing bins are left on the pavement causing an obstruction. We find the Council’s lack of transparency regarding the likelihood of the Public Space Protection Order proceeding and its failure to inform Mr X when it decided not to proceed is fault. This fault has caused Mr X an injustice.

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