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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Epping Forest District Council (24 009 404)

Statement Closed after initial enquiries Noise 05-Nov-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaints of noise nuisance. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault to warrant an investigation in relation to more recent events.
Kent County Council (24 009 423)

Statement Closed after initial enquiries Safeguarding 05-Nov-2024

Summary: We will not investigate this complaint about the Council’s safeguarding investigation which may relate to Mrs X. The matter is currently ongoing, and we could not come to sound conclusions at this time. It is open to Mrs X to complain to us after investigations have reached a conclusion, if necessary.
London Borough of Islington (24 009 566)

Statement Closed after initial enquiries Allocations 05-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his re-housing application. There is insufficient evidence of fault to warrant an investigation.
Cornwall Council (24 011 512)

Statement Closed after initial enquiries Planning applications 05-Nov-2024

Summary: We will not investigate this complaint that the Council’s refusal of a planning application. It is reasonable to expect Mrs X to appeal to the Planning Inspector.
Hertfordshire County Council (23 013 953)

Statement Upheld Special educational needs 04-Nov-2024

Summary: Ms X complains about the way the Council dealt with her request for a reassessment of her child’s special educational needs, a request for a personal budget and her complaints about these matters causing distress and loss of educational provision. We found fault because the Council delayed dealing with the reassessment of needs request and personal budget request. And we found fault by the Council in responding to Ms X’s complaints about both issues. We have recommended a suitable remedy in this case, so we have completed our investigation.
London Borough of Lambeth (23 016 266)

Statement Upheld Homelessness 04-Nov-2024

Summary: Miss X complained about the Council’s actions relating to her temporary homeless accommodation. We found fault because the Council took too long to complete a suitability review of her accommodation, took too long to deal with disrepair issues and did not have appropriate oversight of the condition of the property. This caused avoidable frustration and distress to Miss X. To remedy the injustice caused by the identified fault, the Council has agreed to apologise to Miss X, make a payment to her, issue reminders to relevant officers and managers and consider reviewing some of its processes.
Liverpool City Council (23 016 595)

Statement Upheld Homelessness 04-Nov-2024

Summary: Mrs X complained about how the Council considered her child, W’s housing needs when they were homeless. The Council was at fault. This caused Mrs X frustration, for which the Council will apologise.
London Borough of Hillingdon (24 003 455)

Statement Upheld Homelessness 04-Nov-2024

Summary: Ms X complained the Council has failed to provide suitable temporary accommodation for her son Mr Y despite accepting a homelessness duty. We find the delays in dealing with Mr Y’s homelessness application and the failure to provide suitable interim or temporary accommodation are fault. These faults have caused Mr Y and Ms X an injustice.
Cornwall Council (24 003 648)

Statement Upheld Refuse and recycling 04-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s delay in providing a black bin. The Council has agreed to remedy the injustice caused to Mr X. It would not be proportionate for us to investigate further.
Stockport Metropolitan Borough Council (24 003 920)

Statement Closed after initial enquiries Planning applications 04-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application and associated planning enforcement investigation. This is because the Council’s actions have not caused Mr X significant injustice.

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