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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Merton (24 009 122)

Statement Closed after initial enquiries Assessment and care plan 04-Nov-2024

Summary: We will not investigate this complaint about missing documents to decide the funding of adult social care. We cannot know if there is a financial injustice until the Council completes the financial assessment. To enable that, the complainant would need to provide the information again. Although that is frustrating and annoying for the complainant, it is not a significant injustice to justify an Ombudsman investigation. There is no worthwhile outcome from an Ombudsman investigation at this stage.
Norfolk County Council (24 008 069)

Statement Closed after initial enquiries Charging 04-Nov-2024

Summary: We will not investigate Ms X complaint about the invoices the Council sent her regarding her son’s care and support charges and the Council’s failure to provide a breakdown of the charges. This is because there is insufficient evidence of fault.
Carebase (Redhill) Limited AKA Acorn Court Care Home (24 008 072)

Statement Closed after initial enquiries Residential care 04-Nov-2024

Summary: We will not investigate this complaint about Mrs Y’s care in a care home. We could not achieve a worthwhile or meaningful outcome by investigating the matter further.
Kent County Council (24 008 181)

Statement Closed after initial enquiries Traffic management 04-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his request for a further road safety assessment on the road near his home. This is because it is unlikely we would find fault, and in any case, we could not achieve the outcome he is seeking.
London Borough of Croydon (24 011 312)

Statement Closed after initial enquiries Other 04-Nov-2024

Summary: We will not investigate this complaint about the complainant being banned from Council premises. Further investigation would not lead to a different outcome as the ban has now been rescinded. The Information Commissioner is better placed to consider complaints about data protection matters.
Maidstone Grammar School For Boys (24 011 532)

Statement Upheld School admissions 04-Nov-2024

Summary: Mrs X complained about the appeal panel’s decision not to offer her son a sixth form place. We find some fault in how the panel handled Mrs X’s appeal. This means she cannot be satisfied the appeals process was carried out fairly. The School has agreed to our recommendations to address the injustice caused by fault.
North Tyneside Metropolitan Borough Council (24 011 723)

Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2024

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.
City of York Council (24 008 531)

Statement Closed after initial enquiries Charging 04-Nov-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to refund her for the period her husband did not use the services of his care provider. This is because there is insufficient evidence of fault.
London Borough of Haringey (24 008 796)

Statement Closed after initial enquiries Transport 04-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council not taking any action against an individual he believes is using a blue badge fraudulently. This is because the claimed fault has not caused him any injustice.
Wiltshire Council (24 008 830)

Statement Closed after initial enquiries Assessment and care plan 04-Nov-2024

Summary: We will not investigate this complaint about an adult social care needs assessment and a failure to provide required support. There is insufficient evidence of fault to warrant an investigation.

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