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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

London Borough of Waltham Forest (24 020 367)

Statement Closed after initial enquiries School exclusions 02-May-2025

Summary: We will not investigate this complaint about the permanent exclusion of the complainant’s daughter from school. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
Liverpool City Council (24 003 213)

Statement Upheld Special educational needs 01-May-2025

Summary: Miss B complained about the Council’s handling of her daughter’s Education, Health and Care Plan. We have found the Council at fault for a delay in completing the annual review held in May 2023 and its failure to consider a request for a personal budget in this time. These faults have caused Miss B distress and uncertainty. The Council has agreed to apologise and make symbolic payments to Miss B and issue a reminder to its staff to ensure they are aware of the Council duty to respond to personal budget requests.
Dorset Council (24 007 439)

Statement Upheld Council tax 01-May-2025

Summary: Mr and Mrs X complained the Council incorrectly pursued them for a council tax debt and delayed in processing an application for a discretionary payment. Based on current evidence we have found the Council at fault for a delay in processing Mrs X’s application and failing to respond to their requests for updates. This caused Mr and Mrs X frustration, uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
East Riding of Yorkshire Council (24 013 676)

Statement Not upheld Allocations 01-May-2025

Summary: Miss E complained about the Council’s operation of its allocations policy. I have discontinued my investigation, as Miss E has an alternative remedy available to her.
Milton Keynes Council (24 014 906)

Statement Upheld Special educational needs 01-May-2025

Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Kent County Council (24 017 335)

Statement Closed after initial enquiries Special educational needs 01-May-2025

Summary: We cannot investigate Mrs Y’s complaint about the content and school named in her child’s Education, Health and Care Plan. These issues are the subject of a SEND Tribunal appeal. We cannot investigate Mrs Y’s complaint about the adequacy of an educational psychologist report. This is because it is closely linked to the appeal.
London Borough of Islington (24 018 850)

Statement Closed after initial enquiries Charging 01-May-2025

Summary: We will not investigate this complaint about charges for residential care. There is insufficient evidence of fault to warrant an investigation.
Newcastle upon Tyne City Council (24 019 124)

Statement Closed after initial enquiries Assessment and care plan 01-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision his mother should remain in residential care. The Council investigated Mr X’s concerns and apologised that communication with him and his brother was not better. We could not add to the Council’s response by investigating.
London Borough of Havering (24 019 217)

Statement Closed after initial enquiries Allocations 01-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
North Yorkshire Council (24 020 545)

Statement Closed after initial enquiries Noise 01-May-2025

Summary: We will not investigate this complaint about Council’s investigation of a noise nuisance complaint. There is not enough evidence of fault to justify our involvement.

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