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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Bexley (24 009 206)

Statement Closed after initial enquiries Child protection 06-Nov-2024

Summary: We will not investigate this complaint about a recent Child Protection Conference. It is unlikely we could add anything to the Council’s response. We will not investigate Miss X’s concerns about the Council’s involvement with her family over the last five years. These issues are late and there is no good reason we should now look at them.
Birmingham City Council (24 009 218)

Statement Closed after initial enquiries Allocations 06-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision on the housing banding priority given to Mr X. This is because there is no evidence to suggest fault by the Council.
Wychavon District Council (24 009 220)

Statement Closed after initial enquiries Councillor conduct and standards 06-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint that a councillor breached the Council’s code of conduct and refused to allow Mrs X to be interviewed at home. There is not enough evidence of fault in the way the Council made these decisions to justify an investigation. Also it is reasonable to expect Mrs X to contact the Information Commissioner’s Office with her complaint about the Council withholding information.
Gloucestershire County Council (24 009 419)

Statement Closed after initial enquiries Safeguarding 06-Nov-2024

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s care. The substantive matters are late and there is not a good reason for the delay in them being brought to the Ombudsman.
Maidstone Borough Council (24 008 890)

Statement Closed after initial enquiries Antisocial behaviour 06-Nov-2024

Summary: We will not investigate this complaint about a lack of action on the complainant’s reports of noise nuisance. The Council confirms it is still considering the reports of noise nuisance. We consider further investigation will not lead to a different outcome.
Trafford Council (24 008 992)

Statement Closed after initial enquiries Charging 06-Nov-2024

Summary: We will not investigate this complaint about the Council refusing to waive a payment due, which Mrs X said built up following administrative errors. This is because there is not enough evidence of fault by the Council to warrant our further involvement.
London Borough of Redbridge (24 009 031)

Statement Closed after initial enquiries Disabled children 06-Nov-2024

Summary: We will not investigate this complaint about the process of issuing a blue badge because there is not significant enough injustice to warrant investigation.
Salford City Council (24 009 057)

Statement Closed after initial enquiries Allocations 06-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.
West Berkshire Council (24 009 062)

Statement Closed after initial enquiries Charging 06-Nov-2024

Summary: We will not investigate this complaint about failure to provide free reablement care because there is not enough evidence of fault. The Council carried out a proper assessment of needs and explained the care was chargeable before the care started. The Council missed opportunities to explain why free care was not available in this case. But that is not significant enough to justify investigation and would not alter the outcome; the complainant received care which they must pay for.
Luton Borough Council (24 009 503)

Statement Closed after initial enquiries Noise 06-Nov-2024

Summary: We will not investigate this complaint about how the Council has dealt with reports of a noise nuisance from the operation of a telecoms mast. This is because there is insufficient evidence of fault causing the complainant a significant injustice.

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