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Decision reason: Closed after initial enquiries Not upheld Upheld

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Dudley Metropolitan Borough Council (25 000 013)

Statement Closed after initial enquiries School admissions 06-May-2025

Summary: We will not investigate this complaint about a school admissions’ application appeal. It is unlikely we would find fault.
London Borough of Hounslow (25 000 805)

Statement Closed after initial enquiries Land 06-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request relating to a secured access point. The Council’s actions has not caused Mr X a significant personal injustice.
East Sussex County Council (25 001 616)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate Mrs Y’s complaint about the care her husband received at a care home. The complaint is late and there is no good reason to exercise our discretion and investigate.
London Borough of Croydon (24 008 655)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.
Staffordshire County Council (24 009 953)

Statement Upheld Special educational needs 06-May-2025

Summary: Mrs Y complained that the Council failed to provide her child with a suitable education and delayed completing their Education Health and Care needs assessment. Mrs Y also complained about delays by the Council in responding to her complaint. We have not found fault by the Council regarding the provision of a suitable education or the completion of the Education Health and Care needs assessment. We have found fault, causing injustice, with its handling of Mrs Y’s complaint. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the upset caused and a service improvement.
Liverpool City Council (24 010 321)

Statement Upheld Allocations 06-May-2025

Summary: Mr X complained that the Council failed to properly consider the evidence he provided when deciding on his housing application. We find fault with how the Council reviewed Mr X’s application, causing uncertainty. To remedy the injustice, the Council has agreed to arrange a new review.
Surrey County Council (24 012 381)

Statement Upheld Special educational needs 06-May-2025

Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan after an annual review. And that her child, Y, missed education because of illness. There was a delay of four months in issuing a final Education, Health and Care Plan after the annual review. There was also a failure to adequately monitor Y’s education when they were ill for extended periods of time and not in school. A payment and apology remedies the injustice from the delay and uncertainty to Miss X and Y.
Tameside Metropolitan Borough Council (24 012 732)

Statement Upheld Direct payments 06-May-2025

Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.
Kent County Council (24 009 938)

Statement Not upheld Charging 06-May-2025

Summary: Mr X complained that the Council failed to give him sufficient notice of changes to its non-residential care charging policy. We did not find the Council to be at fault because it gave adequate notice and carried out a disability related expenditure assessment to ensure Mr X could afford to pay.
Way Ahead Community Services Ltd (24 020 086)

Statement Upheld Charging 06-May-2025

Summary: We will not investigate Mr X’s complaint about charges for his father’s care. The Care Provider has apologised and offered a partial refund, which is an appropriate remedy for the injustice caused. Further investigation by us could not add to this nor lead to a different outcome.

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