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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Buckinghamshire Council (24 011 638)

Statement Closed after initial enquiries Other 06-Dec-2024

Summary: We will not investigate this late complaint about the Council’s handling of concerns about Mr X’s children. This is because the actions of the Council relate to the conduct of court proceedings about Mr X’s access to his children. They either were or could reasonably have been raised in court.
London Borough of Waltham Forest (23 005 996)

Statement Upheld Special educational needs 06-Dec-2024

Summary: Ms X complained the Council named a mainstream school on her son, Y’s, Education, Health and Care Plan and ignored her request for a special school. Ms X also complained the Council’s communication with her was very poor and it delayed responding to her complaint. We found the Council delayed consulting a special school for three months and responding to Ms X’s complaint. The Council will apologise to Ms X and pay her a symbolic amount of £300 to recognise the frustration this caused her.
London Borough of Bexley (23 017 237)

Statement Upheld Private housing 05-Dec-2024

Summary: Mr X complained about the way the Council dealt with his tenant’s homelessness application following the service of a section 21 notice. We have not found fault by the Council in the way it considered the Homelessness Code of Guidance. We have found fault by the Council, causing injustice, in its communication failures and poor complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect the upset caused, and service improvements.
London Borough of Newham (24 011 843)

Statement Closed after initial enquiries Parking and other penalties 05-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide him a resident’s parking permit. This is because we are unlikely to find fault. In any case we cannot achieve the outcome Mr X is seeking and there is therefore no worthwhile outcome achievable.
Bolton Metropolitan Borough Council (24 011 870)

Statement Closed after initial enquiries Other 05-Dec-2024

Summary: We will not investigate this complaint about the Council’s response after the complainant reported food hygiene concerns. This is because there is insufficient evidence of fault by the Council. We will not investigate the complaint about a data breach because the complainant can complain to the Information Commissioner.
St Helens Metropolitan Borough Council (24 011 934)

Statement Closed after initial enquiries Commercial and contracts 05-Dec-2024

Summary: We will not investigate this complaint the Council delayed paying early years providers for commissioned places. That is because there is no good reason the complainant cannot take the matter to court.
Bury Metropolitan Borough Council (24 011 960)

Statement Closed after initial enquiries Planning applications 05-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council’s planning committee meeting which granted permission for a development on land near his property. There is not enough evidence of fault in the planning process to warrant us investigating. We also cannot achieve the outcomes Mr X wants from his complaint.
London Borough of Wandsworth (24 012 370)

Statement Closed after initial enquiries Special educational needs 05-Dec-2024

Summary: We will not investigate Mr X’s complaint about the education provided to his son. Mr X appealed to a tribunal and so the case is outside our jurisdiction with no discretion to investigate.
London Borough of Ealing (24 012 730)

Statement Closed after initial enquiries Council tax 05-Dec-2024

Summary: We will not investigate this complaint about a council tax liability dispute as this is a matter for the Valuation Tribunal.
Kent County Council (24 013 114)

Statement Closed after initial enquiries Special educational needs 05-Dec-2024

Summary: We will not investigate this complaint about the contents of an Education Health and Care Plan for Mr X’s child. This is because it is reasonable for Mr X to use his right of appeal to the SEND Tribunal.

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