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  • London Borough of Waltham Forest (24 010 138)

    Report Upheld Other 30-Jun-2025

    Summary: We found the Council failed to complete the recommendations made after it considered a complaint Ms X made through the children’s statutory complaints procedure. Her complaint to the Council was about matters including disabled adaptations to her home and a child and family assessment. We previously upheld other complaints from Ms X about other occasions when the Council failed to act on the recommendations from the children’s statutory complaints procedure which caused her frustration and uncertainty. We therefore have concerns about the Council’s governance arrangements to administer the children’s statutory complaints procedure. The fault in this investigation once again caused Ms X frustration and uncertainty and shows the Council is not taking enough action to learn from its mistakes.

  • London Borough of Tower Hamlets (23 016 790)

    Statement Upheld Leisure and culture 30-Jun-2025

    Summary: On behalf of Company J, Mr X complained about how the Council assessed Company J’s application for use of sports facilities. We have found the Council at fault because it did not properly assess Company J’s application, and for failures in complaint handling. This caused uncertainty for Mr X and Company J. We have also found the Council at fault for failing to contemporaneously document how it assigned resources for successful applicants. The Council has agreed to apologise to Mr X and Company J. The Council has also agreed to improve its procedures to prevent these faults occurring in future.

  • Wokingham Borough Council (24 000 395)

    Statement Upheld Special educational needs 30-Jun-2025

    Summary: Mr X complained about the Council’s handling of his son’s Education, Health and Care plan and education in school between September 2022 and after September 2023 when he became of compulsory school age. We found the Council was at fault for the delay in deciding if A received all provision from section F of his Plan since April 2023. This caused Mr X distress and uncertainty. The Council agreed to apologise and pay Mr X a financial remedy.

  • Wirral Metropolitan Borough Council (24 017 607)

    Statement Upheld Special educational needs 30-Jun-2025

    Summary: Mrs X complained about the remedy proposed by the Council in response to her complaint about its failure to secure the provision set out in her child’s Education Health and Care Plan and its failure to secure a suitable school place. We have found fault by the Council but consider the additional action it proposed of an apology and additional payment provided a suitable remedy.

  • London Borough of Croydon (24 017 857)

    Statement Not upheld Assessment and care plan 30-Jun-2025

    Summary: Ms X complained that the Council has not carried out its financial assessment for her father correctly. We found the Council is not at fault.

  • London Borough of Ealing (24 018 633)

    Statement Closed after initial enquiries Child protection 30-Jun-2025

    Summary: We will not investigate Dr Y’s complaint about the Council’s handling of safeguarding concerns about his child. We could not add to the responses the Council has already provided by investigating. The law also prevents us from investigating some of the issues which have been the subject of court proceedings. We have no powers to make the Council change the allocated Social Worker or take disciplinary action against individual employees.

  • London Borough of Haringey (24 019 189)

    Statement Upheld Other 30-Jun-2025

    Summary: Miss X complains the Council delayed dealing with a disabled parking bay application, causing avoidable distress. The Council is at fault because it delayed processing the application. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £250.

  • Hampshire County Council (24 019 582)

    Statement Closed after initial enquiries Alternative provision 30-Jun-2025

    Summary: We cannot investigate Ms X’s complaint about which setting is suitable for a child’s education as Ms X appealed to the Tribunal. We cannot investigate how a school provides free school meals.

  • Canterbury City Council (24 020 574)

    Statement Closed after initial enquiries Planning applications 30-Jun-2025

    Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault to justify an investigation.

  • East Riding of Yorkshire Council (24 021 305)

    Statement Closed after initial enquiries Assessment and care plan 30-Jun-2025

    Summary: We will not investigate this late complaint about the Council’s actions in 2022 and 2023. There is not a good reason for the delay in the complaint being made to the Council and escalated to the Ombudsman.

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