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Decision reason: Closed after initial enquiries Not upheld Upheld

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Royal Borough of Windsor and Maidenhead Council (24 016 907)

Statement Upheld Councillor conduct and standards 01-Jul-2025

Summary: Ms F complained the Council failed to follow the correct process when dealing with her Code of Conduct complaint. I have found some fault by the Council which caused Ms F avoidable uncertainty. The Council has agreed to apologise to Ms F.
Leicestershire County Council (24 001 324)

Statement Upheld Assessment and care plan 01-Jul-2025

Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.
East Sussex County Council (24 017 531)

Statement Upheld Special educational needs 01-Jul-2025

Summary: Miss X complained the Council has failed to provide suitable alternative provision for her son, or the provision specified in Section F of his EHC Plan since September 2023 when his school place broke down. Miss X also complains about delays in the annual review process and in issuing a final EHC Plan. We found the delays in the annual review process were fault. As was the failure to provide appropriate alternative provision and to ensure y received the provision in his EHC Plan. This fault has led to missed education and caused Miss X distress and frustration. The Council will apologise and make payments to remedy this injustice.
London Borough of Southwark (24 018 588)

Statement Closed after initial enquiries Traffic management 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s provision of parking enforcement for a location near Mr X’s home. There is insufficient evidence of fault by the council which has caused any injustice to Mr X.
City of Doncaster Council (24 021 691)

Statement Closed after initial enquiries Planning applications 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a site next to the complainant’s home. This is because the complaint is late and we have seen no good reason to exercise discretion and investigate it now.
Wiltshire Council (24 022 428)

Statement Upheld Assessment and care plan 01-Jul-2025

Summary: We will not investigate Mr X’s complaint the Council has not completed a timely review of his son’s sleeping system. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Spelthorne Borough Council (24 022 477)

Statement Closed after initial enquiries Private housing 01-Jul-2025

Summary: We will not investigate Miss X’s complaint about a Council Housing Officer’s behaviour when she wanted advice on the high rent and disrepair issues at her privately rented property. There is not enough injustice to justify our involvement.
Kent County Council (24 022 654)

Statement Closed after initial enquiries Charging 01-Jul-2025

Summary: We will not investigate Mrs X complaint about Mr Z being overcharged for his utility bills as the charges were made on a commercial, rather than residential, tariff. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
Plymouth City Council (24 022 863)

Statement Closed after initial enquiries Noise 01-Jul-2025

Summary: We will not investigate Mr X’s complaint the Council failed to carry out an appropriate investigation into vibrations affecting his property from a nearby quarry. This is because there is insufficient evidence of fault.
Vale Of White Horse District Council (24 023 044)

Statement Closed after initial enquiries Council tax 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s delay in Council tax billing. The Council has apologised and offered a payment plan. There is insufficient remaining injustice, and further investigation would not achieve a different outcome.

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