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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52233 results

  • Middlesbrough Borough Council (23 020 396)

    Statement Upheld Fostering 05-Dec-2024

    Summary: Mrs X complained about the way the Council treated her and her husband as foster carers. The Council is at fault for not fully following the standards of care process and delaying its response to Mrs X’s request for a stage two investigation. This caused distress and uncertainty to Mr and Mrs X. The Council has agreed to apologise, make a payment and remind staff of the importance of following the full standards of care process.

  • Coventry City Council (23 020 447)

    Statement Upheld Private housing 05-Dec-2024

    Summary: Mr X complained about the way the Council responded after he reported disrepair in his home which he rents from a private landlord. He also complained about poor complaints handling. The Council was not at fault with how it responded to the report of disrepair in Mr X’s home. The Council was at fault with its delayed response to Mr X’s stage 1 and stage 2 complaints. The Council has already apologised for the stage 1 delay which remedied the injustice caused. The stage 2 delay did not cause Mr X a significant injustice and no recommendation was needed.

  • Royal Borough of Kensington & Chelsea (24 000 486)

    Statement Upheld Homelessness 05-Dec-2024

    Summary: Ms X complained about the way the Council has handled her homelessness application. She said the Council has discharged its duty unlawfully and has failed to confirm whether she is on the Council’s housing register. We find the Council was at fault for the initial delay in assessing Ms X’s application and delay in confirming whether she is on the housing register. This caused significant distress to Ms X. To remedy this injustice caused by fault, we make several recommendations.

  • London Borough of Croydon (24 001 323)

    Statement Closed after initial enquiries Child protection 05-Dec-2024

    Summary: We will not investigate this complaint about the Council’s response to child protection referrals. This is because investigation would not lead to a different outcome.

  • Devon County Council (24 002 702)

    Statement Upheld Special educational needs 05-Dec-2024

    Summary: Miss X complained the Council failed to ensure her child, Y received Speech and Language provision in line with their Education, Health and Care (EHC) Plan. Y did not receive daily Speech and Language provision in line with their EHC Plan between November 2023 and November 2024 which was fault. The Council agreed to apologise and make a payment to Miss X to acknowledge the injustice caused.

  • Dorset Council (24 003 542)

    Statement Upheld Alternative provision 05-Dec-2024

    Summary: Ms X complained the Council failed to provide a suitable education for her daughter, Y, between November 2023 and July 2024 when she was unable to attend school due to anxiety. The Council was at fault. It will apologise to Ms X and pay her £2,400 to recognise the period of suitable alternative provision Y missed, and the distress this caused Ms X.

  • Buckinghamshire Council (23 015 340)

    Statement Upheld Special educational needs 05-Dec-2024

    Summary: There was fault by the Council as there was delay providing full time education for two children with Education, Health and Care plans who moved into the area. The Council did offer travel costs for the children to stay at their old school and tuition which their parent felt was unsuitable. The Council accepted it was at fault when it considered an official complaint and offered a suitable remedy to the injustice of a payment, plus an apology before the Ombudsman considered the complaint.

  • Devon County Council (24 010 417)

    Statement Closed after initial enquiries Transport 05-Dec-2024

    Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (24 010 470)

    Statement Closed after initial enquiries Special educational needs 05-Dec-2024

    Summary: We will not investigate this complaint about delay in reviewing an Education, Health and Care Plan. We cannot investigate complaints about schools and there is not enough evidence of fault by the Council which caused a significant personal injustice.

  • Warrington Council (24 010 598)

    Statement Closed after initial enquiries Other 05-Dec-2024

    Summary: We cannot investigate this complaint about the Council’s actions in respect of Mr X. The matters complained of are closely linked to the conduct of court proceedings concerning the care of a child.

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