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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Warwickshire County Council (24 008 273)

Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024

Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider this complaint.
Shropshire Council (24 011 421)

Statement Closed after initial enquiries Child protection 05-Dec-2024

Summary: We will not investigate this complaint about the Council substantiating a child protection concern about Mr X. The Local Authority Designated Officer for child safeguarding reached a decision they were entitled to reach based on the evidence before them. Investigation by us would be unlikely to find fault.
Bournemouth, Christchurch and Poole Council (24 011 440)

Statement Closed after initial enquiries Homelessness 05-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty. This is because there were appeal rights the complainant could have used.
Peterborough City Council (24 011 560)

Statement Closed after initial enquiries Homelessness 05-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision on a homeless application. Mrs X submitted a statutory review and she has pursued her right to appeal against the decision to the County Court.
North Somerset Council (24 011 654)

Statement Closed after initial enquiries Commercial and contracts 05-Dec-2024

Summary: We will not investigate Mr X’s complaint about invoices raised by the Council to collect a business levy. If Mr X disputes his liability for the charges, it is reasonable for him to take the matter to court.
Coventry City Council (24 011 807)

Statement Closed after initial enquiries School admissions 05-Dec-2024

Summary: We will not investigate this complaint about the conduct of a school admission appeal panel in refusing an infant class place for Mrs X’s child. There is not enough evidence of procedural fault by the panel to warrant our further involvement.
Somerset Council (23 008 535)

Statement Not upheld Assessment and care plan 05-Dec-2024

Summary: Mr and Mrs X complained the Council failed to provide them with care and support and has not assisted them with repairs to their privately owned property. There is no fault in the way the Council has assessed Mr X’s care needs or responded to Mr X’s request for repairs.
Royal Borough of Windsor and Maidenhead Council (23 010 023)

Statement Upheld Homelessness 05-Dec-2024

Summary: Mr X complained about how the Council has handled his homelessness application; the Council officer’s conduct; disrepair issues at his temporary accommodation; and delay in providing an occupational therapy assessment. We find the Council was at fault for delay in dealing with his review request; delay in providing an occupational therapy assessment and failing to consider his reports around disrepair issues. This caused him significant distress. We make several recommendations to address this injustice caused by fault.
Tameside Metropolitan Borough Council (24 003 740)

Statement Not upheld Noise 04-Dec-2024

Summary: We found no fault on Mr S’s complaint against the Council about it failing to take enforcement action against a local gym for causing noise and light nuisance along with breaching planning conditions. He claimed this affected his amenities. The environment health team had limited evidence of reports about noise from him and he refused to complete diary logs. The planning team considered and acted on his reports about planning consent breaches.
Walsall Metropolitan Borough Council (24 010 347)

Statement Upheld Special educational needs 04-Dec-2024

Summary: We have upheld this complaint because the Council delayed considering a request for a reassessment of a child’s Special Educational Needs. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

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