Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Southend-on-Sea City Council (24 023 392)

    Statement Closed after initial enquiries Allocations 23-Jul-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing applications because there is insufficient evidence of fault to justify our involvement.

  • Westminster City Council (25 000 291)

    Statement Closed after initial enquiries Disabled facilities grants 23-Jul-2025

    Summary: We cannot investigate Ms X’s complaint about adaptations made to her home. The law says we cannot investigate complaints about how the Council has maintained the property when it is acting as a social landlord.

  • London Borough of Hounslow (25 000 337)

    Statement Closed after initial enquiries Transport 23-Jul-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her relative, Mr Y’s Blue Badge. There is insufficient evidence of fault to warrant an investigation.

  • London Borough of Redbridge (25 001 901)

    Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025

    Summary: We will not investigate Mr X’s complaint about payment methods for parking charges. This is because we cannot add to the Council’s complaint response and in any case we cannot achieve the outcome Mr X wants.

  • Leicester City Council (25 002 050)

    Statement Closed after initial enquiries Other 23-Jul-2025

    Summary: We will not investigate this complaint about the Council’s withdrawing access to its land. It is too late to complain about events occurring more than 12 months ago. There is not enough evidence of fault in the way the Council decided to close the access to its land. And we do not consider the complainant has a significant personal injustice because of the Council’s consultation with residents on plans for the land.

  • Wiltshire Council (25 002 222)

    Statement Closed after initial enquiries Other 23-Jul-2025

    Summary: We will not investigate this complaint about an alleged data breach because the Information Commissioner’s Office is better placed to deal with the matter.

  • South Gloucestershire Council (25 002 453)

    Statement Closed after initial enquiries Other 23-Jul-2025

    Summary: We will not investigate this complaint about how the Council completed a planning application assessment. This is because there is no evidence of significant injustice.

  • North Yorkshire Council (25 002 850)

    Statement Upheld Alternative provision 23-Jul-2025

    Summary: Miss X complained about the Council’s failure to ensure suitable education for her daughter (B) when she was out of school. We found fault in the way the Council discharged its Section 19 duty towards B. The Council’s fault caused injustice to Miss X as she paid for some provision for B and was distressed at the lack of the Council’s support. The Council has agreed to apologise and make payments to refund Miss X’s cost of arranging educational provision for B between March and June 2024 and to recognise her distress. In recent complaints we have recommended relevant service improvements, which we will monitor.

  • London Borough of Barnet (25 002 885)

    Statement Closed after initial enquiries Special educational needs 23-Jul-2025

    Summary: We cannot investigate Mr X’s complaint about the school setting named in his child’s Education, Health and Care Plan. This is because Mr X has used his right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the same matter.

  • Wigan Metropolitan Borough Council (25 002 886)

    Statement Closed after initial enquiries Private housing 23-Jul-2025

    Summary: We will not investigate Dr X’s complaint the Council refused to cancel a financial penalty for failing to have a satisfactory Energy Performance Certificate at his rental property. This is because it was reasonable for Dr X to use his right of appeal to a residential property tribunal, and we will not consider the matter instead.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings