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  • Worcestershire County Council (25 001 593)

    Statement Upheld Special educational needs 27-Jul-2025

    Summary: We will not investigate Ms M’s complaint about alternative provision for her son, B, because the Council has offered a satisfactory remedy.

  • London Borough of Merton (25 001 694)

    Statement Closed after initial enquiries Special educational needs 27-Jul-2025

    Summary: We will not investigate Mrs M’s complaint about the Council’s decision not to pay for Spanish lessons for her son. There is not enough evidence of fault to justify an investigation, and we could not achieve the outcome Mrs M wants.

  • Cheshire West & Chester Council (25 001 734)

    Statement Closed after initial enquiries Special educational needs 27-Jul-2025

    Summary: We will not investigate Ms M’s complaint about her son B’s education because there is nothing we could add to the Council’s response and our involvement would not lead to a different outcome. Ms M moved house in May 2024, so events after this are the responsibility of a different council.

  • Bury Metropolitan Borough Council (25 001 735)

    Statement Closed after initial enquiries Special educational needs 27-Jul-2025

    Summary: We will not investigate Mr X’s complaint that the Council did not make the required arrangements for his child’s exams. This is because it is unlikely investigation by us would lead to a different outcome.

  • Bedford Borough Council (24 013 793)

    Statement Upheld Charging 27-Jul-2025

    Summary: Mr X complained the Council has failed to properly complete his financial assessments or correctly consider his disability related expenses, which has resulted in unaffordable care charges and a substantial debt. We found the Council at fault for not identifying and assisting Mr X in managing his escalating debt, and for the delays in the complaint process. These faults have caused Mr X distress and frustration. The Council will apologise, make a payment and take action to improve communication between the finance team and adult social care team, and produce guidance for staff about managing debt for vulnerable adults.

  • Salford City Council (25 001 260)

    Statement Closed after initial enquiries Allocations 27-Jul-2025

    Summary: We will not investigate this complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault and any outstanding injustice is insignificant enough to warrant our involvement.

  • Walsall Metropolitan Borough Council (24 011 682)

    Statement Upheld Special educational needs 27-Jul-2025

    Summary: Miss X complained the Council failed to uphold the terms of a mediation agreement in relation to her child’s Education, Health and Care Plan. We have found fault by the Council through delay in amending the Plan and failing to ensure home tuition was provided. The Council has agreed to apologise and make a payment to acknowledge the distress caused to Miss X and the loss of education provision to her child.

  • Northumberland County Council (24 012 647)

    Statement Upheld Special educational needs 27-Jul-2025

    Summary: Miss B says the Council delayed issuing an education, health and care plan, failed to carry out an occupational therapy assessment, delayed responding to her request for mediation and delayed responding to her complaint. The Council delayed issuing a final EHC Plan, failed to ensure a referral for an occupational therapy assessment was made and delayed responding to her complaint. That meant Miss B’s son missed out on special educational needs provision and Miss B experienced distress and uncertainty. An apology and payment to Miss B, along with a reminder to officers, is satisfactory remedy.

  • South Gloucestershire Council (24 013 396)

    Statement Upheld Assessment and care plan 27-Jul-2025

    Summary: Mr Y complained the Council failed to provide Ms X with appropriate support to manage her finances. The Council commissioned care provider, which supported Ms X to manage her finances, failed to ensure the situation was appropriately resolved and the Council allowed the situation to drift. This was fault. The Council has agreed to apologise and make a payment to Ms X to acknowledge the distress and frustration this caused. It has also agreed to meet with her to arrange a suitable repayment plan.

  • London Borough of Tower Hamlets (24 014 125)

    Statement Upheld Transport 27-Jul-2025

    Summary: Mr X complains the Council failed to properly consider the problems that arose in his assessment when he appealed its decision to refuse him a blue badge. We find fault with the Council’s response to his appeal and have agreed another assessment considering Mr X’s reasonable adjustments.

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