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Your search has 52139 results

  • West Sussex County Council (24 013 269)

    Statement Upheld Parking and other penalties 03-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application to extend his dropped kerb. This is because the Council has reconsidered Mr X’s application and agreed to the extension he wanted and this provides a suitable remedy for the complaint.

  • London Borough of Bromley (24 012 542)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the incorrect assessment of housing benefit made by the Council. This is because the complaint has been made late, there is a right of an appeal, and an investigation would not lead to a different outcome.

  • Leicestershire County Council (24 017 028)

    Statement Closed after initial enquiries School transport 03-Jan-2025

    Summary: We will not investigate Miss X’s complaint about a home to school transport taxi driver having the wrong address. The Council apologised and we are unlikely to achieve a significantly different outcome.

  • West Northamptonshire Council (23 012 795)

    Statement Upheld Alternative provision 03-Jan-2025

    Summary: Mrs S complains the Council did not arrange alternative educational provision for her daughter after she became unwell and unable to attend school. It also delayed completing her Education, Health and Care needs assessment. Mrs S says the Council’s fault meant X missed out on suitable educational provision for a year and has not received special educational needs support she may have been entitled to. We uphold the complaint. The Council has agreed to our recommendations.

  • London Borough of Tower Hamlets (23 018 840)

    Statement Not upheld Allocations 03-Jan-2025

    Summary: Mrs B complained about the actions of the Council in respect of disrepair at her temporary accommodation. We did not find fault with the Council.

  • Leicestershire County Council (24 004 230)

    Statement Not upheld Traffic management 03-Jan-2025

    Summary: There was no fault by the Council in its response to Mr X’s request for a disabled parking bay. The Council has considered his application according to legislation and its guidance.

  • London Borough of Havering (24 005 871)

    Statement Upheld Planning applications 03-Jan-2025

    Summary: Mrs B complained that the Council in approving a planning application for development next to her property, failed to properly consider the impact on her amenity relying on the existence of a boundary fence which the neighbour has now removed. We found some fault in the way the Council explained the reasons for its decision, but we consider the action taken afterwards has resolved the situation.

  • Test Valley Borough Council (24 003 429)

    Statement Not upheld Trees 03-Jan-2025

    Summary: X complained about the Council’s decision not to take enforcement action against a landowner, who is alleged to have unlawfully felled trees protected by a Tree Preservation Order. We completed our investigation because we found no fault in the way the Council made its decision.

  • Devon County Council (24 003 892)

    Statement Upheld Special educational needs 03-Jan-2025

    Summary: Mr X complained the Council delayed completing his daughter Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. The Council has agreed to apologise and make a payment to Mr X to acknowledge Y’s lost provision and the distress, frustration and uncertainty this caused him.

  • Gloucestershire County Council (24 004 118)

    Statement Upheld Special educational needs 03-Jan-2025

    Summary: Mrs X complained about the Council’s delays with completing her children’s Education, Health and Care needs assessments, its delays with issuing their final Plans and with its complaint handling. Mrs X also complained the Council did not provide her children with alternative provision. There were some faults by the Council which caused injustice to Y, Z and Mrs X. The Council will take action to remedy the injustice caused.

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