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Your search has 52139 results

  • Royal Borough of Greenwich (23 021 298)

    Statement Upheld Homelessness 03-Jan-2025

    Summary: Miss X complains the Council placed her and her children in unsuitable interim and temporary accommodation and delayed in moving them. Miss X also complains the Council did not place her in the correct priority band under its housing allocations scheme. The Council was at fault as Miss X and her children lived in bed and breakfast accommodation for longer than six weeks so they lived in one room with shared facilities for longer than they should have done. The Council also delayed in contacting another council for a reciprocal agreement to house Miss X and delayed in accepting the main housing duty. The Council has agreed to remedy this injustice to Miss X by apologising and making a total symbolic payment of £3650 to her.

  • London Borough of Wandsworth (24 001 291)

    Statement Upheld School transport 03-Jan-2025

    Summary: Ms D complained about the Council’s travel arrangements for her child as it will not administer emergency medication if needed. We found the Council at fault for how it considered her child’s needs and circumstances, how it communicated its appeal decisions to Ms D, and for its Special Educational Needs and Disability transport policy not being in line with statutory guidance. The Council has agreed to our recommendations to remedy the injustice caused and service improvements.

  • Walsall Metropolitan Borough Council (24 006 884)

    Statement Closed after initial enquiries Looked after children 03-Jan-2025

    Summary: We will not investigate this complaint about the Council allegedly failing to support reunification between Mr X and his child. The matter complained of concerns contact with a child, which only a court can decide. It would therefore be reasonable for Mr X to use his right to go to court to seek different contact arrangements.

  • London Borough of Southwark (24 007 244)

    Statement Closed after initial enquiries Homelessness 03-Jan-2025

    Summary: We will not investigate this complaint about the Council requiring Ms X to return to her Council home following repair work whilst she was in emergency accommodation. We cannot investigate complaints about the management of social housing tenancies.

  • London Borough of Bexley (24 008 639)

    Statement Not upheld Trees 03-Jan-2025

    Summary: Mrs X complains the Council did not take enforcement action following her report of a tree preservation order breach. She also complains about the Council poor communication. We do not find the Council at fault.

  • London Borough of Enfield (24 010 166)

    Statement Upheld Council tax 03-Jan-2025

    Summary: Mrs X complains about the Council’s handling of her council tax account. She complains the Council did not update its records and wrongly took enforcement action. She says this caused distress and financial strain. We find the Council at fault which caused Mrs X injustice. The Council has agreed to make a payment to Mrs X.

  • Derbyshire County Council (24 011 202)

    Statement Closed after initial enquiries Child protection 03-Jan-2025

    Summary: We cannot investigate this complaint that the Council has been at fault in preventing the complainant from having contact with his children. This is because the matter of contact has been considered in court, and this places the complaint outside the Ombudsman’s jurisdiction.

  • Essex County Council (24 011 490)

    Statement Closed after initial enquiries Safeguarding 03-Jan-2025

    Summary: We will not investigate this complaint about the Council’s handling of a safeguarding matter in a care home. It is unlikely we could achieve anything significant enough to warrant investigating.

  • Surrey County Council (24 011 684)

    Statement Closed after initial enquiries School transport 03-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide home to school transport. It is unlikely we would find fault.

  • London Borough of Newham (24 012 070)

    Statement Closed after initial enquiries Other 03-Jan-2025

    Summary: We will not exercise discretion to investigate this complaint about the rental charge of a property let through a key worker arrangement with the Council in 2019. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner .

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