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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Ealing (25 008 098)

Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025

Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mrs B to put in formal representations, and if needed, appeal to London Tribunals.
London Borough of Hillingdon (25 008 279)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his request for a home loss payment after he was required to leave his property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
King's Lynn & West Norfolk Council (25 003 090)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.
London Borough of Barking & Dagenham (25 003 222)

Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025

Summary: We will not investigate Mr X’s complaint about how the council handled his parking permit application because it is not warranted by the alleged injustice.
Cornwall Council (25 003 544)

Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2025

Summary: We will not investigate this complaint about a highways matter because it is late without good reason to exercise discretion to investigate it now.
London Borough of Redbridge (25 004 046)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about complaint handling in a highways matter because we cannot achieve the outcome Mr Y is seeking.
Dudley Metropolitan Borough Council (25 004 133)

Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025

Summary: We will not investigate Miss X’s complaint about a missed bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Manchester City Council (25 004 949)

Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025

Summary: We will not investigate this complaint about a council-run car park. This is because the injustice Mrs X claims is not the result of any fault by the Council. If Mrs X believes the Council is responsible for the losses she suffered then it would be reasonable for her to make a claim against it a court.
Cheshire East Council (25 005 109)

Statement Closed after initial enquiries Rights of way 23-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to repair and reopen a closed public footpath. This is because it is reasonable for Mr X to pursue this matter at court.
Cornwall Council (25 000 794)

Statement Closed after initial enquiries Enforcement 23-Jul-2025

Summary: We will not investigate this complaint that the Council has failed to take enforcement action against a breach of a planning condition. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice.

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