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  • Worcestershire County Council (24 013 950)

    Statement Upheld Safeguarding 24-Jul-2025

    Summary: Mr X complained about how the Council made a best interest decision for his brother, Mr Y, when it decided he did not have capacity to make decisions about his finances. The Council was at fault because it did not keep proper oversight when it referred Mr Y to a third-party financial appointee service. However, this did not cause any injustice. The Council will, however, review how it makes best interest decisions to prevent potential injustice to others who cannot manage their finances in future. The Council already apologised to Mr X for some wrong information it gave him when investigating his complaint, which is enough to remedy the injustice caused.

  • Stockton-on-Tees Borough Council (24 013 122)

    Report Upheld Special educational needs 24-Jul-2025

    Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.

  • Wigan Metropolitan Borough Council (24 016 967)

    Statement Upheld Alternative provision 23-Jul-2025

    Summary: Ms X complained the Council failed to provide suitable education for her child following their exclusion from school in November 2022. We found fault with the Council delaying putting in place alternative provision of education from 12 September 2023 until 25 September 2023. The Council agreed to apologise to Ms X and pay her £200 in recognition of for her child’s missed education.

  • West Sussex County Council (24 017 249)

    Statement Upheld Assessment and care plan 23-Jul-2025

    Summary: Ms X complained, on behalf of her son Mr Y, that the Council took too long to move Mr Y to another residential placement. Ms X said this caused Mr Y’s health to worsen. We have found the Council at fault for the time it took to move Mr Y. To remedy the injustice caused the Council agreed to apologise and make a payment to Ms X for the uncertainty she suffered.

  • Milton Keynes Council (24 018 369)

    Statement Upheld Allocations 23-Jul-2025

    Summary: Miss D complained the Council mishandled her homelessness application. I have found fault by the Council. It delayed progressing the case, gave contradictory information to Miss D and failed to fully respond to the formal complaint. The Council accepts it is at fault, is making service improvements and offers redress to Miss D.

  • London Borough of Newham (24 018 406)

    Statement Not upheld Enforcement 23-Jul-2025

    Summary: X complained that the Council has failed to take planning enforcement action against a neighbour, who, X alleges, is running a business without planning permission on land behind X’s home. X said the use of the land affects their amenities. We completed our investigation because we found no evidence of fault in the decision-making process.

  • Birmingham City Council (24 018 415)

    Statement Closed after initial enquiries School transport 23-Jul-2025

    Summary: We will not investigate this complaint about a home to school transport application. There is no significant injustice from any fault by the Council, and it is unlikely that further investigation would lead to a different outcome.

  • Leicestershire County Council (24 018 756)

    Statement Not upheld Disabled children 23-Jul-2025

    Summary: Miss X complained the Council failed to properly assess her child (Y’s) blue badge application and unreasonably rejected her appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.

  • Wiltshire Council (24 019 602)

    Statement Closed after initial enquiries Public transport 23-Jul-2025

    Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a companion bus pass. This is because there is insufficient evidence of fault by the Council.

  • Barnsley Metropolitan Borough Council (24 020 565)

    Statement Closed after initial enquiries Licensing 23-Jul-2025

    Summary: We will not investigate this complaint about the Council issuing an Improvement Notice and a Civil Penalty Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant appealed to the First Tier Tribunal Property Chamber. Therefore we cannot investigate.

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