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Decision reason: Closed after initial enquiries Not upheld Upheld

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Derby City Council (25 007 053)

Statement Closed after initial enquiries Public transport 30-Jul-2025

Summary: We will not investigate this complaint that the Council issues travel passes to Ukrainians and discriminates against elderly and disabled residents. This is because there is insufficient evidence of fault by the Council.
Kirklees Metropolitan Borough Council (25 007 551)

Statement Closed after initial enquiries School admissions 30-Jul-2025

Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
Kent County Council (25 007 730)

Statement Closed after initial enquiries Other 30-Jul-2025

Summary: We will not investigate this complaint about childrens services because we cannot investigate what happened in court and the issues are intrinsically linked to legal proceedings.
Cheshire Fire & Rescue Service (25 007 863)

Statement Closed after initial enquiries Other 30-Jul-2025

Summary: We cannot investigate this complaint about the decision of an Authority to take court action. This is because the law prevents us from investigating complaints about court action or what happened in court.
London Borough of Hackney (25 008 688)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate Mr B’s complaint about the Council not providing information he has requested about Council spending. This is because Mr B may complain to the Information Commissioner, and if needed, appeal to the tribunal.
London Borough of Harrow (24 016 628)

Statement Not upheld Transport 29-Jul-2025

Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.
Royal Borough of Kensington & Chelsea (24 016 897)

Statement Upheld Allocations 29-Jul-2025

Summary: Ms D complained the Council failed to provide debt relief advice and did not action her Personalised Housing Plan. I have found evidence of fault by the Council because it delayed reviewing her case and failed to provide tailored debt advice. Ms D was caused unnecessary time and trouble and avoidable delays. The Council has agreed to pay Ms D redress. The Council has already made service improvements because of this case.
Erewash Borough Council (24 017 230)

Statement Not upheld Enforcement 29-Jul-2025

Summary: X complained about the Council’s retrospective planning application relating to a hot food takeaway café near their home and an enforcement investigation about an illuminated sign and subdivision of a building. We found no fault in the way the Council made its decision on the retrospective planning application and decided not to investigate earlier or ongoing enforcement matters because they were unlikely to achieve a different or meaningful outcome.
North Northamptonshire Council (24 017 239)

Statement Upheld Safeguarding 29-Jul-2025

Summary: On behalf of Mr B, Mr X complained about the Council’s handling of a safeguarding incident and subsequent investigations. We find the Council at fault for a delay in completing the safeguarding enquiry and poor communication during the process. This caused Mr X frustration, uncertainty and distress. The Council has agreed to apologise, make a symbolic financial payment and complete service improvements to remedy the injustice caused.
Herefordshire Council (24 017 381)

Statement Upheld Planning applications 29-Jul-2025

Summary: X complained about the way the Council dealt with planning application and planning enforcement issues relating to their neighbour’s land. X believes that, because of the Council’s decisions, the land may now be used for commercial purposes without proper planning controls, and that this might affect their home, which is a listed building. We found fault and the Council agreed to our recommendations to deal with the injustice it caused and avoid recurrence of the same fault in future.

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