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Decision reason: Closed after initial enquiries Not upheld Upheld

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Dorset Council (24 014 319)

Statement Closed after initial enquiries Other 09-Jan-2025

Summary: We cannot investigate Miss X’s complaint about the Council’s actions in its childrens services involvement with her family several years ago because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
London Borough of Redbridge (24 014 336)

Statement Closed after initial enquiries Street furniture and lighting 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision on where to locate a road sign. It is unlikely we would find fault and there is no significant injustice to Miss X. In any case, there is no worthwhile outcome achievable by an investigation.
Transport for London (24 014 418)

Statement Closed after initial enquiries Other 09-Jan-2025

Summary: We will not investigate Mr X’s complaint about delays in the renewal of his Private Hire Vehicle Licence. It is unlikely we would find Authority fault has directly caused him an injustice.
West Devon Borough Council (24 014 798)

Statement Closed after initial enquiries Councillor conduct and standards 09-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about councillors. There is not enough evidence of fault to justify investigating.
London Borough of Merton (24 015 037)

Statement Closed after initial enquiries Parking and other penalties 09-Jan-2025

Summary: We will not investigate this complaint about a yellow line parking restriction, on a road near where Mr X lives. This is a late complaint and there are no good reasons why it could not have been made to us sooner.
Derbyshire County Council (24 013 491)

Statement Closed after initial enquiries Child protection 09-Jan-2025

Summary: We will not investigate this complaint about child protection matters. This is because most of the issues raised have either been considered in court or could be raised in court. In regard to other issues raised, we could either not add to the investigation carried out by the Council, or achieve a different outcome.
Stockport Metropolitan Borough Council (24 016 468)

Statement Closed after initial enquiries Parking and other penalties 09-Jan-2025

Summary: We cannot investigate Mr X’s complaint about a penalty charge notice. This is because Mr X has appealed to the Traffic Penalty Tribunal.
Surrey County Council (24 016 636)

Statement Closed after initial enquiries Councillor conduct and standards 09-Jan-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Dudley Metropolitan Borough Council (24 016 643)

Statement Closed after initial enquiries Council tax 09-Jan-2025

Summary: We will not investigate Mr B’s complaint about the Council charging council tax for a period when his new properties were not ready for occupation. This is because it was reasonable for Mr B to put in an appeal to the Valuation Tribunal.
London Borough of Newham (24 016 647)

Statement Closed after initial enquiries Parking and other penalties 09-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s issue and handling of a penalty charge notice. This is because the appeals process is better placed to decide if the penalty charge notice is valid and it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to reinstate his right of appeal.

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