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Decision reason: Closed after initial enquiries Not upheld Upheld

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Milton Keynes Council (24 007 708)

Statement Upheld Special educational needs 09-Jan-2025

Summary: Mrs X complained the Council delayed completing an assessment for an Education, Health and Care (EHC) Plan for her child, Y. The Council was at fault. It did not complete an assessment or decide whether to issue an EHC Plan in line with statutory timescales. This caused Mrs X frustration and uncertainty. The Council has already apologised to Mrs X which was appropriate. The Council has agreed to make a symbolic payment to Mrs X to recognise the injustice caused. It will also provide us with an action plan in response to managing delays with EHC needs assessments.
London Borough of Hammersmith & Fulham (24 008 618)

Statement Closed after initial enquiries Homelessness 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation under its homelessness duty. It was reasonable for Miss X to appeal to the County Court against the Council’s review of suitability decision.
Lancashire County Council (24 009 097)

Statement Upheld Special educational needs 09-Jan-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Birmingham City Council (24 010 115)

Statement Closed after initial enquiries Special educational needs 09-Jan-2025

Summary: We cannot investigate this complaint about the Council’s decisions relating an Education, Health, and Care Plan for Ms X’s child. This is because Ms X has already appealed to the SEND Tribunal about the Council’s decisions here, and the law does not allow us to investigate. Additionally, we will not investigate Ms X’s complaint about a personal budget or how the Council secured occupational therapy for her child. It is unlikely we would find fault in the Council’s actions.
Essex County Council (24 010 954)

Statement Closed after initial enquiries Special educational needs 09-Jan-2025

Summary: We cannot investigate Miss X’s complaint about how much funding the Council provided to her child’s school. This is because the complaint relates to the internal management of the school, and the law says we cannot investigate.
London Borough of Waltham Forest (24 011 255)

Statement Closed after initial enquiries Assessment and care plan 09-Jan-2025

Summary: We will not investigate this complaint about adult social care because it is a late complaint and there is no good reason to consider it now.
Liverpool City Council (24 011 549)

Statement Closed after initial enquiries Refuse and recycling 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s waste collection service leaving emptied bins in Ms X’s disabled parking space. This is because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome.
Nottinghamshire County Council (24 011 659)

Statement Closed after initial enquiries Assessment and care plan 09-Jan-2025

Summary: We will not investigate this complaint about an adult social care needs assessment. The Council has completed an assessment and explained its decision. It is unlikely we would find fault or reach a different outcome for the complainant.
James and Reuben Limited (24 011 849)

Statement Closed after initial enquiries Residential care 09-Jan-2025

Summary: We will not investigate this complaint about adult social care in a residential care home. This is because we are unlikely to add to investigations already completed by the Care Provider and the local safeguarding authority. We are unlikely to reach a different outcome, and we cannot achieve the outcome the complainant wants as we cannot recommend dismissal of staff members.
Kent County Council (24 012 026)

Statement Closed after initial enquiries Charging 09-Jan-2025

Summary: We will not investigate this complaint about allegedly wrong advice on selling a home. There is not enough evidence of fault. It is unlikely investigation would find enough evidence.

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