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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52139 results

East Riding of Yorkshire Council (24 016 830)

Statement Closed after initial enquiries Other 09-Jan-2025

Summary: We will not investigate Ms B’s complaint that the Council has damaged her home. This is because it is reasonable for her to take the Council to court.
North Lincolnshire Council (24 017 016)

Statement Closed after initial enquiries Other 09-Jan-2025

Summary: We will not investigate the Council’s handling of Miss X’s complaint about a data breach as this is best dealt with by the Information Commissioner’s Office.
Sandwell Metropolitan Borough Council (24 015 170)

Statement Closed after initial enquiries Other 09-Jan-2025

Summary: We will not investigate this complaint that the Council provided incorrect information to the Disclosure Barring Service. This is because there is an appeals process for Disclosure Barring Service decisions.
Newcastle upon Tyne City Council (24 003 262)

Statement Closed after initial enquiries Refuse and recycling 09-Jan-2025

Summary: We will not investigate Ms X’s complaint about household waste and recycling bins being left in a disabled parking bay. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Ms X is not significant enough to warrant an investigation. Also, our involvement would be unlikely to add anything to the Council’s response or lead to a different outcome.
Bristol City Council (23 013 343)

Statement Upheld Planning applications 09-Jan-2025

Summary: X complained about the Council’s decision to approve their neighbour’s planning application. We found fault, because there was a typographical error in the planning case officer’s report. However, we did not find that the fault made any difference to the outcome of the Council’s planning decision, so we made no recommendations.
Derbyshire County Council (23 014 176)

Statement Upheld Special educational needs 09-Jan-2025

Summary: Ms X complained about the Councils delay in the Education, Health and Care Needs Assessment Process for her son, S. She also complained about poor communication. This has caused her distress, uncertainty, and frustration, and S has not received support. The Council is at fault for delay issuing the Education, Health and Care Plan and poor communication.
London Borough of Southwark (23 020 507)

Statement Closed after initial enquiries Special educational needs 09-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council’s review of her son’s Education, Health and Care Plan because it is reasonable she uses her right of appeal to a tribunal.
Birmingham City Council (23 020 889)

Statement Upheld Disabled facilities grants 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s delay in responding to Ms X’s request for disabled adaptations. The Council has upheld the complaint and agreed to apologise and make a payment to recognise the injustice caused.
Staffordshire County Council (24 000 072)

Statement Not upheld Residential care 09-Jan-2025

Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
Park Farm Lodge Care Home (24 000 072a)

Statement Not upheld Care and treatment 09-Jan-2025

Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.

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