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Decision reason: Closed after initial enquiries Not upheld Upheld

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Isle of Wight Council (25 005 067)

Statement Closed after initial enquiries Council tax 30-Jul-2025

Summary: We will not investigate this complaint about Mrs C’s liability for Council Tax and the way the Council has managed her account. This is because it would be reasonable for Mrs C to use her right to appeal to the Valuation Tribunal, and there is not enough evidence of fault otherwise to warrant us investigating.
Gloucestershire County Council (24 022 535)

Statement Upheld Special educational needs 30-Jul-2025

Summary: We will not investigate this complaint that the Council delayed carrying out an Education, Health and Care needs assessment. The Council has accepted there were delays connected with a shortage of educational psychologists. It has now agreed to suitable remedies.
London Borough of Bexley (24 022 941)

Statement Closed after initial enquiries Commercial and contracts 30-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s support for tenants living in her property because there is no worthwhile outcome achievable. Further, it is reasonable for Ms X to take court action in relation to any rent arrears or to obtain vacant possession.
London Borough of Wandsworth (24 023 500)

Statement Closed after initial enquiries Disabled facilities grants 30-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of the adaptations she needs to meet her medical needs. This is because there is insufficient evidence of fault to justify our involvement.
Maidstone Borough Council (25 000 603)

Statement Upheld Other 30-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council discriminating against him due to his disability when he tried to appeal a penalty charge notice by failing to make reasonable adjustments. This is because an investigation would not lead to any further worthwhile outcomes as the Council has already provided an appropriate remedy for the fault accepted.
London Borough of Hackney (25 005 232)

Statement Closed after initial enquiries Refuse and recycling 30-Jul-2025

Summary: We will not investigate this complaint about missed bin collections. This is because the number of missed collections in the 12 months before Mr X complained to us are not significant enough to warrant investigation.
Stevenage Borough Council (25 005 582)

Statement Closed after initial enquiries Antisocial behaviour 30-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s response in relation to reported anti-social behaviour. This is because further investigation would not lead to a different outcome and it is reasonable for Mr X to appeal against the outcome of the case review.
Royal Borough of Kingston upon Thames (25 006 324)

Statement Closed after initial enquiries Parking and other penalties 30-Jul-2025

Summary: We will use our discretion not to investigate this complaint about a refund for a business parking permit because it is unlikely we could add to the Council’s response.
London Borough of Barking & Dagenham (25 006 415)

Statement Closed after initial enquiries Parking and other penalties 30-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb in 2021. This is because it is a late complaint.
City of Bradford Metropolitan District Council (25 006 464)

Statement Closed after initial enquiries Traffic management 30-Jul-2025

Summary: We will not investigate this complaint about the refusal of a grant under the clean air scheme. This is because there is insufficient evidence of fault by the Council and there were appeal rights the complainant could have used.

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