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Decision reason: Closed after initial enquiries Not upheld Upheld

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City of Bradford Metropolitan District Council (25 006 339)

Statement Closed after initial enquiries Building control 05-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
Runnymede Borough Council (25 006 387)

Statement Closed after initial enquiries Cemeteries and crematoria 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the fee the Council charged for an interment. This is because there is not enough evidence of fault by the Council to warrant an investigation.
London Borough of Ealing (25 006 576)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
London Borough of Barnet (25 007 059)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
Cheshire West & Chester Council (25 001 187)

Statement Upheld Council tax 05-Aug-2025

Summary: We will not investigate Mr X’s complaint that the Council did not provide a council tax refund he is entitled to. This is because the Council has agreed to provide Mr X with appeal rights to resolve the complaint.
Royal Borough of Kensington & Chelsea (25 001 061)

Statement Closed after initial enquiries Homelessness 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing situation because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
Royal Borough of Kensington & Chelsea (25 001 281)

Statement Closed after initial enquiries Assessment and care plan 05-Aug-2025

Summary: We have upheld Mr X’s complaint about a delay in carrying out a Care Act assessment. The Council has agreed to apologise and make a symbolic payment to remedy the frustration caused, which is appropriate so we will not investigate further.
Royal Borough of Greenwich (25 003 508)

Statement Closed after initial enquiries Parking and other penalties 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the visitor parking permits he bought or the Council issuing Penalty Charge Notices to his visitor. It would be reasonable for Mr X or his visitor to use their rights to appeal to tribunal or take the substantive matters to court, and there is not enough evidence the Councils actions caused Mr X significant injustice otherwise to warrant our involvement.
Bracknell Forest Council (24 002 890)

Statement Upheld Alternative provision 04-Aug-2025

Summary: The Council took too long to issue an Education, Health and Care Plan for Mrs X’s daughter following an annual review in February 2024. She also complained her daughter was not provided with a suitable education during the period she was unable to attend school from November 2023. We found no fault. We found there were faults with the Council’s handling of the school phase transfer review, record keeping and failure to consult with Mrs X’s preferred school. The Council agreed to apologise, make a payment to Mrs X and S and review progress on improving its practice.
Bracknell Forest Council (24 005 661)

Statement Upheld Other 04-Aug-2025

Summary: Mrs X complained about the Council’s handling of her daughter, S’s, Education, Health and Care Plan, school attendance and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Mrs X between November 2023 and January 2024. We found no other fault.

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