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Decision reason: Closed after initial enquiries Not upheld Upheld

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Chelmsford City Council (24 013 648)

Statement Closed after initial enquiries Homelessness 15-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refer her homelessness application to another housing authority. This is because it is reasonable to expect Miss X to use her appeal rights to a court.
London Borough of Haringey (24 011 179)

Statement Closed after initial enquiries Homelessness 15-Jan-2025

Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation because this is too closely connected to the Council’s decision he has made himself intentionally homeless. Mr X has a right of appeal against that decision and it is reasonable for him to exercise that right.
Colchester City Council (24 011 793)

Statement Closed after initial enquiries Allocations 15-Jan-2025

Summary: We will not investigate Mr X’s complaint about the way the Council carried out a medical assessment because it did not cause sufficient injustice to justify our involvement.
Cornwall Council (24 012 064)

Statement Closed after initial enquiries Special educational needs 15-Jan-2025

Summary: We will not investigate this complaint about the Council’s assessment of and provision for Miss X’s child’s special educational needs between February 2022 and the date when the Special Educational Needs and Disability Tribunal determined the provision. Some of matters complained of are closely linked to matters that were for the Tribunal to decide and we cannot comment on them. Others concern matters we are prevented by a legal ruling from considering. And the remaining matters are late, with there being no good reason for us to exercise discretion to investigate them now.
Hampshire County Council (24 012 141)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s complaint that the Council delayed in paying her father’s care home fees for nine months. This is because the accepted fault has not caused any significant injustice.
Norfolk County Council (24 012 210)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mr X’s complaint about the date the Council used for when his mother Mrs Y’s permanent care began. There is insufficient evidence of fault to justify our involvement.
Buckinghamshire Council (24 012 333)

Statement Closed after initial enquiries Special educational needs 15-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s poor communication because an investigation is unlikely to achieve any additional outcome. We will not investigate the remainder of Mrs X’s complaint because she can submit a subject access request and later take the matter to the Information Commissioner’s Office.
Royal Borough of Kensington & Chelsea (24 012 417)

Statement Closed after initial enquiries Assessment and care plan 15-Jan-2025

Summary: We will not investigate this complaint about delay in assessing adult social care needs. This is because any delay did not cause a significant enough injustice to justify the Ombudsman’s involvement.
Knowsley Metropolitan Borough Council (24 012 505)

Statement Closed after initial enquiries Other 15-Jan-2025

Summary: We will not investigate this complaint about the Council’s involvement in a matter which arose following a telephone call Mr X made to a local councillor. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
City of Doncaster Council (24 012 670)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s about her late mother’s care home fees. The complaint is late and we have seen no good reason why Mrs X could not have come to us sooner.

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