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Your search has 52139 results

  • Birmingham City Council (24 016 894)

    Statement Closed after initial enquiries Other 31-Jan-2025

    Summary: We cannot investigate Mr X’s complaint about a report the Council has submitted to the court in ongoing proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being, or have been, considered in court. We have no discretion to do so.

  • London Borough of Barking & Dagenham (24 016 332)

    Statement Closed after initial enquiries Parking and other penalties 31-Jan-2025

    Summary: We will not investigate this complaint about the Council’s administration of a parking permit renewal and the issuing of a penalty charge notice as these matters are now resolved and there is insufficient remaining injustice caused to the complainant to justify our further action.

  • Kingston Upon Hull City Council (24 016 346)

    Statement Closed after initial enquiries Child protection 31-Jan-2025

    Summary: We will not investigate Mr X’s late complaint about children services matters relating to his child. The law prevents us from investigating anything that has been the subject of court proceedings. We also have no power to investigate complaints about the Children and Family Court Advisory and Support Service (CAFCASS).

  • Buckinghamshire Council (24 016 587)

    Statement Closed after initial enquiries Planning applications 31-Jan-2025

    Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.

  • Suffolk County Council (24 018 978)

    Statement Closed after initial enquiries Highway repair and maintenance 31-Jan-2025

    Summary: We will not investigate Mr B’s complaint that a Council contractor damaged his property whilst strimming a grass verge. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

  • Kirklees Metropolitan Borough Council (24 018 984)

    Statement Closed after initial enquiries Other 31-Jan-2025

    Summary: Mr X says the Council has breached his confidentiality and failed to record his complaint details properly. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s office as it is better placed to investigate.

  • South Gloucestershire Council (24 019 059)

    Statement Closed after initial enquiries Other 31-Jan-2025

    Summary: Mr X complains about the way the Council dealt with his FOI request about council tax charging. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s office as it is better placed to investigate.

  • Surrey County Council (24 018 816)

    Statement Closed after initial enquiries Highway repair and maintenance 31-Jan-2025

    Summary: We will not investigate this complaint about the condition of a pavement. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault with the Council’s response to the complaint.

  • Isle of Wight Council (24 002 957)

    Statement Not upheld Enforcement 31-Jan-2025

    Summary: Mr X complained the Council delayed enforcement action on several breaches of planning control at a development near his house. The Council was not at fault.

  • Blackburn with Darwen Council (24 004 182)

    Statement Upheld Friends and family carers 31-Jan-2025

    Summary: The Council failed to properly advise Mr and Mrs B when they took care of their grandchild. It failed to progress an assessment to support a special guardianship order application in good time, or to give clear advice about funding for this. The Council did not handle Mr B’s complaint in line with the statutory complaints process. The Council’s shortcomings have caused Mr and Mrs B distress and uncertainty, and has meant they have missed out on support from the Council. It has made some improvements to its policies and its services, and has offered to backdate financial support. The Council has also agreed to take further action to remedy the injustice.

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