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Decision reason: Closed after initial enquiries Not upheld Upheld

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Calderdale Metropolitan Borough Council (24 021 082)

Statement Closed after initial enquiries Special educational needs 25-Aug-2025

Summary: We will not investigate Mr F’s complaint about the alleged failure to deliver special educational provision in his son’s education, health and care (EHC) plan because there is not enough evidence of fault by the Council, and we cannot achieve the outcome Mr F wants.
Wirral Metropolitan Borough Council (24 021 866)

Statement Upheld Special educational needs 25-Aug-2025

Summary: Miss X complained the Council did not provide her child with a suitable education for three years. She says this caused her child to miss out on education and impacted their wellbeing. We find the Council at fault which caused injustice. We are satisfied the remedy offered by the Council remedies the injustice caused.
Birmingham City Council (24 022 402)

Statement Not upheld Other 25-Aug-2025

Summary: Mr X complained the Council failed to properly assess his child’s home education. We cannot investigate this complaint. This is because Mr X is now engaged in court proceedings with the Council. We cannot investigate matters that are before a court.
City of Wolverhampton Council (24 023 395)

Statement Upheld Licensing 25-Aug-2025

Summary: Mr X complained the Council delayed processing his application to renew his private hire taxi vehicle licence causing him to miss out potential earnings. The Council was at fault for a minor delay in approving Mr X’s application. The Council agreed apologise to Mr X to acknowledge the distress and frustration this caused.
Birmingham City Council (25 000 743)

Statement Closed after initial enquiries Antisocial behaviour 25-Aug-2025

Summary: We cannot investigate this complaint about the Council’s response to antisocial behaviour complaints. We have no remit to consider the Council’s actions in connection with its management of its social housing. Of the remaining element, further investigation would not lead to a different outcome.
London Borough of Hammersmith & Fulham (25 001 309)

Statement Closed after initial enquiries Private housing 25-Aug-2025

Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.
London Borough of Wandsworth (25 003 666)

Statement Closed after initial enquiries Disabled facilities grants 25-Aug-2025

Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.
Hertsmere Borough Council (25 004 740)

Statement Closed after initial enquiries Other 25-Aug-2025

Summary: We will not investigate Mr X’s complaints about a private rented property in disrepair and also how the Council handled Mr X’s council tax accounts. This is because some elements of the complaint are late and there are no good reasons they could not have been made sooner. Of the remaining issues, it is unlikely we would find fault in the Council’s actions and Mr X could have appealed the Council’s decisions on council tax support, to the Valuation Tribunal.
London Borough of Waltham Forest (25 005 214)

Statement Closed after initial enquiries Other 25-Aug-2025

Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence in court if she believes it was wrongly issued.
Welwyn Hatfield Borough Council (25 005 302)

Statement Closed after initial enquiries Council tax 25-Aug-2025

Summary: We will not investigate this complaint about enforcement action for council tax arrears. This is because the Council has resolved the complaint and the complainant is satisfied with the outcome.

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