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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Leicestershire County Council (24 009 142)

Statement Upheld Special educational needs 14-Mar-2025

Summary: Ms X complained the Council failed to complete her sons’ annual reviews so that they were left without college places for 2024/5. We found fault causing injustice, including loss of special educational provision in Education, Health and Care Plans. The Council has agreed to apologise, make symbolic payments, and carry out service improvements.
Cambridgeshire County Council (24 009 209)

Statement Closed after initial enquiries Drainage 14-Mar-2025

Summary: We will not investigate this complaint about drainage issues because there is another body better placed to deal with the complaint.
London Borough of Harrow (24 009 315)

Statement Not upheld Transport 14-Mar-2025

Summary: Mr X, complains on behalf of Mrs Y. He said the Council has failed to properly reach a decision to refuse Mrs Y’s blue badge application. The Ombudsman does not find the Council to be at fault.
Leicester City Council (24 009 332)

Statement Upheld School transport 14-Mar-2025

Summary: Miss X says the Council incorrectly assessed her child, Y’s, school transport application. Miss X says this has caused her financial losses and for Y to miss education. We have found fault in the actions of the Council for the delay in offering transport in Y’s school transport application. The Council has agreed to pay Miss X a financial payment.
London Borough of Haringey (24 010 154)

Statement Closed after initial enquiries Other 14-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to limit how he could contact it. There is not enough evidence of significant injustice to Mr X and further investigation would not lead to a different outcome.
East Riding of Yorkshire Council (24 011 133)

Statement Closed after initial enquiries Charging 14-Mar-2025

Summary: We will not investigate Mrs X complaint about the financial assessment the Council completed for her husband. She says the Council refused to allow some costs as disability related expenditure and refused to consider her husband’s property related expenditure. This is because there is insufficient evidence of fault.
Staffordshire County Council (23 011 300)

Statement Upheld Charging 14-Mar-2025

Summary: We have completed our investigation. The Council was at fault. It has agreed to apologise to Mrs X and recalculate the care fees owed. It will make a symbolic payment to Mrs X to recognise time, trouble and risk of harm. The Council will ensure its staff are aware of the relevant guidance that informs service users about the financial implications of care.
London Borough of Tower Hamlets (23 020 218)

Statement Upheld Domiciliary care 14-Mar-2025

Summary: Mrs X complained the Council’s previous commissioned care provider regularly did not provide the care as set out in her daughter’s care plan, causing frustration and decline in her daughter’s health and wellbeing. We found some fault with the care provider. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
Manchester City Council (24 011 979)

Statement Upheld Special educational needs 14-Mar-2025

Summary: Mrs X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a short delay amending Mrs X’s daughter’s support. But this did not cause her a significant injustice. And we cannot comment on the other matters because they are linked to something which could have been appealed to the SEND Tribunal.
Royal Borough of Kingston upon Thames (24 012 047)

Statement Upheld Residential care 14-Mar-2025

Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.

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