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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

Cheshire East Council (24 016 515)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of damp, mould and high humidity in her rented property, nor its failure to protect her from harassment by her landlord. This is because there is insufficient evidence of fault.
London Borough of Newham (24 017 503)

Statement Closed after initial enquiries Refuse and recycling 02-Apr-2025

Summary: We will not investigate this complaint about the Council’s requirement that the complainant leaves his bins at the edge of a public footpath instead of at the edge of his property. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
West Sussex County Council (24 017 788)

Statement Upheld Special educational needs 02-Apr-2025

Summary: We have upheld Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We will not investigate Mrs X’s complaint the Council failed to name a school on the Education, Health and Care plan. These decisions carry a right of appeal which it would be reasonable for Mrs X to use.
Liverpool City Council (24 018 215)

Statement Upheld Charging 02-Apr-2025

Summary: We will not investigate Ms X’s complaint that Council delays in resolving her relative, Mr Y’s adult social care costs caused him to go into debt. The Council has waived significant outstanding costs to remedy any injustice caused by its delay and further investigation would not lead to a different outcome.
Worcestershire County Council (24 018 230)

Statement Closed after initial enquiries Assessment and care plan 02-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council and commissioned Care Provider causing a rift between her and her daughter. There is not enough evidence of fault to justify our involvement.
Halton Borough Council (24 018 265)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about Mr X not being warned that his child was in a grace period for free childcare due to passcode not having been renewed. There is not enough evidence of fault by the Council to warrant investigation.
Dudley Metropolitan Borough Council (24 018 270)

Statement Closed after initial enquiries Special educational needs 02-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with the review of a child’s Education Health and Care Plan. This is because further investigation would not lead to a different outcome and because there is insufficient evidence of fault.
London Borough of Hounslow (24 018 362)

Statement Closed after initial enquiries Homelessness 02-Apr-2025

Summary: We will not investigate this complaint about the complainant’s housing applications. This is because parts of the complaint are late, some parts can be addressed through the appeal process and because there is insufficient evidence of fault by the Council.
Portsmouth City Council (24 018 423)

Statement Closed after initial enquiries Alternative provision 02-Apr-2025

Summary: We cannot investigate Mrs X’s complaint about the education provided to D. Mrs X has appealed the suitability of the Council’s education offer to the Tribunal.
London Borough of Hillingdon (24 018 509)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about the Council refusing to backdate retail relief to the complainant’s business rates. There is insufficient evidence of fault in the way the Council has considered the matter.

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