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Decision reason: Closed after initial enquiries Not upheld Upheld

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Worcestershire County Council (25 014 976)

Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2025

Summary: We will not investigate Mr B’s complaint that his property has been damaged by Council-owned trees. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
Cornwall Council (25 015 062)

Statement Closed after initial enquiries Council tax 16-Oct-2025

Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
Southend-on-Sea City Council (25 016 294)

Statement Closed after initial enquiries Parking and other penalties 16-Oct-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
Solihull Metropolitan Borough Council (25 009 588)

Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to maintain a road where he lives. It is reasonable for Mr X to apply to court for an order requiring the Council to repair the road.
Evedale Care Limited (25 011 429)

Statement Closed after initial enquiries Residential care 16-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Care Provider’s actions following his mother’s death. The Care Provider investigated his concerns, upheld parts of the complaint, issued an apology, and took steps to improve its service. We could not add to the Care Provider’s response by investigating the matter further. It is also reasonable for Mr X to report the missing items to the police and pursue a claim in court.
Horsham District Council (25 013 423)

Statement Closed after initial enquiries Councillor conduct and standards 16-Oct-2025

Summary: We will not investigate the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault in this.
Gloucester City Council (25 013 457)

Statement Closed after initial enquiries Councillor conduct and standards 16-Oct-2025

Summary: We will not investigate this complaint about councillor conduct as the complainant is not caused a level of injustice that would justify our further involvement.
London Borough of Brent (24 017 041)

Statement Upheld Homelessness 16-Oct-2025

Summary: We have found the Council at fault for failing to inform Mrs X of her review rights when it offered her temporary accommodation. This caused Miss X and her children to be without suitable accommodation for over a year. The Council has agreed to apologise and make a symbolic payment to Miss X to remedy her injustice.
Liverpool City Council (24 019 799)

Statement Upheld Alternative provision 16-Oct-2025

Summary: The Council failed to implement alternative educational provision for Mr X’s child, Y after they stopped attending school. This was fault which caused Y to miss out on education. The Council has apologised and offered Mr X £7200 to remedy the injustice caused. We are satisfied with the Council’s actions. The Council was also at fault for its delayed complaint responses. It has agreed to apologise and pay Mr X £100 to remedy the injustice caused by this.
London Borough of Croydon (24 020 526)

Statement Closed after initial enquiries Other 16-Oct-2025

Summary: We will not investigate Miss X’s complaint about children services’ actions as we are unlikely to add to the Council’s reply to her complaint.

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