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Your search has 55054 results

  • Norfolk County Council (25 009 016)

    Statement Closed after initial enquiries School admissions 03-Nov-2025

    Summary: We will not investigate this complaint about the Council’s involvement in Mrs X’s application for a year 7 school place. Mrs X’s complaint flows from decisions taken by academy schools. We have no powers to consider such matters. Where Mrs X’s complaint is within our jurisdiction, there is not enough evidence of fault by the Council to warrant us investigating. Our involvement would also not achieve the outcome Mrs X wants.

  • Birmingham City Council (25 009 037)

    Statement Closed after initial enquiries Enforcement 03-Nov-2025

    Summary: We will not investigate this complaint about planning enforcement. This is because the complaint is late.

  • Surrey County Council (25 009 139)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

    Summary: We will not investigate this complaint about highway verge maintenance because the court is better placed to consider to the complaint.

  • London Borough of Camden (25 009 152)

    Statement Closed after initial enquiries Allocations 03-Nov-2025

    Summary: We will not investigate this complaint about the Council’s decision about Mr X’s housing priority. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

  • London Borough of Barnet (25 016 504)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by a Council owned tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

  • London Borough of Enfield (24 016 501)

    Statement Upheld Homelessness 02-Nov-2025

    Summary: The Council failed to provide Miss X homelessness accommodation when it should have done and when it did house Miss X, the accommodation was unsuitable. This meant Miss X accrued debt she should not have and has remained in accommodation which does not meet her needs as a Disabled person. Other fault by the Council caused Miss X avoidable frustration and uncertainty. The Council will apologise to Miss X, make a symbolic payment and take action to prevent similar fault in future.

  • Surrey County Council (25 007 715)

    Statement Closed after initial enquiries Special educational needs 01-Nov-2025

    Summary: We will not investigate this complaint that the Council has been at fault in the process of assessing the complainant’s child’s education, health and care needs, and in failing to secure provision to meet those needs. The complaint concerns matters about which the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) Tribunal, could have used her right to appeal, or are not separable from such matters.

  • Staffordshire County Council (24 018 807)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: Miss X complained about delays in completing an Education, Health and Care needs assessment for Y. The Council was at fault for delays causing frustration and uncertainty and meaning Miss X incurred the cost of a privately commissioned report. The Council has agreed to apologise, reimburse Miss X for the costs incurred and make a payment to recognise the injustice.

  • Staffordshire County Council (24 018 849)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: We uphold the complaint. The Council delayed reviewing an Education, Health and Care Plan. And it did not check on the delivery of the contents of the Education, Health and Care Plan after the child stopped attending school. This creates some uncertainty about whether the child might have received more education but for the fault. It also delayed the parent’s appeal rights. The Council has agreed to our recommendations to provide a remedy for the distress these faults led to.

  • Derbyshire County Council (24 019 115)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: The Council delayed issuing Mrs X’s child, Z’s, amended Education, Health and Care (EHC) Plan and failed to secure elements of the provision in the Plan between May 2024 and April 2025. This meant Z missed two and a half terms of provision and caused Mrs X uncertainty and time and trouble as she chased the Council to secure the provision in Z’s Plan. The Council has agreed to apologise, make a payment to Mrs X and review how it satisfies itself it has secured the provision in EHC Plans.

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