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  • Derbyshire County Council (24 019 116)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: The Council failed to secure elements of the provision in Mrs X’s child, Y’s, Education, Health and Care (EHC) Plan between October 2024 and April 2025. This meant Y missed out on a term and a half of provision and caused Mrs X uncertainty and time and trouble as she chased the Council to secure the provision in Y’s Plan. The Council should apologise, make a payment to Mrs X and review how it satisfies itself it has secured the provision in EHC Plans.

  • London Borough of Enfield (24 020 749)

    Statement Not upheld Homelessness 31-Oct-2025

    Summary: Ms X complained that the Council did not act in good time when she was homeless. There was no fault by the Council. It considered its duties properly, and it helped her find accommodation during the relief duty period. There was no significant or avoidable delay by the Council.

  • Surrey County Council (24 021 073)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: Mrs X complained about how the Council assessed Y’s Education, Health and Care needs and how it made alternative provision available to him while he was out of school. The Council was at fault for delays in securing alternative provision for Y, meaning he did not receive the education he was entitled to and causing frustration to Mrs X. The Council has agreed to apologise and make a payment to reflect the injustice.

  • London Borough of Islington (24 021 231)

    Statement Upheld Homelessness 31-Oct-2025

    Summary: Ms C complained the Council had wrongly refused her access to its housing register, communicated poorly, and failed to provide her suitable accommodation which met her needs since Autumn 2023. We found fault by the Council for communicating poorly and its delayed complaints handling. It has also failed to arrange suitable accommodation for Ms C since January 2025. There was no fault in the Council’s decision to refuse her on its housing register. The Council should apologise and make payment to Ms C to acknowledge the injustice its faults caused, and continues to cause her. We also made service improvement recommendations to address the faults identified.

  • Essex County Council (24 022 393)

    Statement Upheld Parking and other penalties 31-Oct-2025

    Summary: Mr X complained the Council had not given fair or full consideration to his application to have a dropped kerb outside his property which led to the application being rejected. We found the Council should provide further justification for its decision, remind staff to clearly communicate decision reasons and apologise to Mr X for the distress caused.

  • London Borough of Lewisham (24 022 480)

    Statement Upheld Homelessness 31-Oct-2025

    Summary: We have not investigated a complaint about delay by the Council in addressing repair issues in a temporary accommodation property, because it is late. There was fault in the way the Council then carried out the repairs, but the Council is currently negotiating a settlement about new matters with the complainant’s solicitor, which means there is no value to further investigation by us. The Council was at fault because it signposted the complainant to the wrong Ombudsman scheme to pursue her complaint further. Although this did not cause her an injustice, the Council has agreed to ensure its staff understand which scheme to refer complainants to in future.

  • London Borough of Barking & Dagenham (24 001 003)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: The Council significantly delayed issuing Mrs X’s child’s Education, Health and Care Plan and failed to consider whether it owed her child an alternative provision duty when they were missing school. It also failed to respond proactively enough to Mrs X’s reports that the school was no longer arranging all the provision in her child’s Plan. To recognise the uncertainty, frustration and distress caused by the Council’s actions, the Council has agreed to apologise, pay Mrs X £950 and take action to improve its services.

  • Dorset Council (24 005 316)

    Statement Upheld Special educational needs 31-Oct-2025

    Summary: We find service failure for the Council’s delay finding Miss X’s child a new specialist placement. This caused Miss X distress. We are satisfied with the Council’s apology and offer of a payment to remedy this distress. We do not find fault with the child’s special educational provision while the Council found a new placement.

  • Oldham Metropolitan Borough Council (24 011 366)

    Statement Upheld Residential care 31-Oct-2025

    Summary: Ms F complained on behalf of her late mother about the care provided in the Council commissioned care home, Franklin House Care Home. We found some fault which caused distress to Ms F. The Council has agreed to apologise and make a symbolic payment to remedy this injustice.

  • London Borough of Bromley (25 008 159)

    Statement Closed after initial enquiries Council tax 31-Oct-2025

    Summary: We will not investigate this complaint about council tax matters. This is because part of the complaint is late, we cannot investigate court proceedings and it is reasonable to expect Mr X or his representatives to appeal regarding liability and exemptions.

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