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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

Westminster City Council (24 018 132)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council conducted its statutory children’s complaints investigation. This is because there is insufficient evidence of fault. We will not investigate some of Mr X’s complaint because the injustice is not significant enough to warrant our involvement. We will not investigate the rest of Mr X’s complaint because another body is better placed.
Nottinghamshire County Council (24 018 884)

Statement Closed after initial enquiries Alternative provision 27-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s transfer to a post-16 educational placement. This is because there is either not enough evidence of fault by the Council or of any fault causing significant injustice, and Mr X, the complainant, has also used his appeal rights to the Tribunal.
Nottingham City Council (24 018 998)

Statement Closed after initial enquiries Child protection 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s child protection investigation and outcome. The complaint is late and there is no good reason to exercise discretion to consider it now.
The Fremantle Trust (24 019 026)

Statement Closed after initial enquiries Residential care 27-Apr-2025

Summary: We will not investigate this complaint about the quality of care provided in a care home. This is because any injustice is insufficient to justify our involvement.
Somerset Council (24 019 091)

Statement Closed after initial enquiries Domiciliary care 27-Apr-2025

Summary: We will not investigate Mr X’s complaint, about the Council withdrawing funding for care Mr Y without notice. This is because any injustice is not significant enough to justify our involvement.
Kirklees Metropolitan Borough Council (24 019 320)

Statement Closed after initial enquiries Assessment and care plan 27-Apr-2025

Summary: We will not investigate this complaint about failing to respond to a telephone message and failing to provide emergency adult social care support. The Council’s initial two-day delay did not cause a significant enough injustice to justify an investigation. It is unlikely the delay affected the outcome that a suitable available placement could not be found. We would not add to the Council’s investigation or achieve a different outcome.
London Borough of Barnet (24 019 568)

Statement Closed after initial enquiries Child protection 27-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision-making relating to child protection arrangements for her child. This is because it is unlikely we would find any fault in the way the Council made its decision.
Durham County Council (24 019 760)

Statement Closed after initial enquiries Enforcement 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of two separate planning enforcement issues. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. We will not investigate Mr X’s complaint about an alleged data breach as he has already complained to us about this, and we will not investigate his complaint that the Council damaged his car as it would be reasonable for him to take the matter to court.
Essex County Council (24 019 946)

Statement Upheld Special educational needs 27-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
London Borough of Southwark (24 020 047)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.

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