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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

Hampshire County Council (24 013 344)

Statement Upheld Charging 28-Apr-2025

Summary: Mr X complained the Council pursued him and his brother, Mr Y, for several years for a debt which the Council had previously agreed to write off. The Council was at fault. It had pursued Mr X for a debt it had previously agreed to cancel. The Council has already apologised. It has agreed to also pay Mr X £100 to acknowledge the distress and frustration this caused.
London Borough of Enfield (24 013 660)

Statement Closed after initial enquiries Other 28-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to investigate him for possible waste offences. There is not enough evidence of fault by the Council to warrant investigation.
Isle of Wight Council (24 015 174)

Statement Upheld Assessment and care plan 28-Apr-2025

Summary: Mr X complained about the way the Council dealt with Mr Y’s emergency care needs. The Council was at fault for failing to complete a mental capacity assessment and poor communication. This caused Mr Y to be without care for part of a day and Mr X distress and uncertainty. The Council will apologise, make a symbolic payment and remind staff of the need to carry out mental capacity assessments.
Kent County Council (24 018 422)

Statement Closed after initial enquiries Charging 28-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that his father can return home and about the outcome of his father’s financial assessment. This is because there is insufficient evidence of fault.
London Borough of Lewisham (24 018 726)

Statement Closed after initial enquiries Other 28-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council disposing of her father’s pots and pans in error. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim or award compensation in the way Ms X seeks.
Newcastle-under-Lyme Borough Council (24 018 773)

Statement Closed after initial enquiries Planning applications 28-Apr-2025

Summary: We will not investigate this complaint about the way the Council dealt with a planning application before deciding to grant planning permission. We have not seen sufficient evidence of fault in the way the Council considered the application to justify an investigation.
North Somerset Council (24 019 154)

Statement Closed after initial enquiries Council tax 28-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in council tax billing. The Council has apologised and taken steps to improve the service. Further investigation would not achieve a different outcome.
Solihull Metropolitan Borough Council (24 019 381)

Statement Closed after initial enquiries Planning applications 28-Apr-2025

Summary: We will not investigate this complaint about advice given to a Planning Committee about national rail works. There is not enough evidence of fault by the Council, and our involvement could not achieve a different outcome.
Cambridgeshire County Council (24 019 754)

Statement Upheld Special educational needs 28-Apr-2025

Summary: We will not investigate Miss X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
Hertfordshire County Council (24 019 788)

Statement Upheld Special educational needs 28-Apr-2025

Summary: We have upheld Ms X’s complaint about the Council’s delay in completing the reviews of her children’s Education, Health and Care plans. The Council has agreed to resolve the complaints early by providing a proportionate remedy for the injustice caused.

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