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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52409 results

  • Plymouth City Council (25 000 559)

    Statement Closed after initial enquiries Council tax 28-Apr-2025

    Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

  • Bury Metropolitan Borough Council (25 000 687)

    Statement Closed after initial enquiries Leisure and culture 28-Apr-2025

    Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.

  • Birmingham City Council (25 000 757)

    Statement Closed after initial enquiries Allocations 28-Apr-2025

    Summary: We will not investigate this complaint about an unsuccessful application to join the housing register because there is insufficient evidence of fault by the Council.

  • Erewash Borough Council (25 001 039)

    Statement Closed after initial enquiries Building control 28-Apr-2025

    Summary: We will not investigate Mr B’s complaint that the Council wrongly approved defective building work under the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.

  • Warwickshire County Council (25 001 377)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

  • West Sussex County Council (24 003 266)

    Statement Upheld Special educational needs 28-Apr-2025

    Summary: Mrs X complained about the Council’s handling of her daughter’s Education, Health and Care Plan in late 2022 and the lack of alternative provision since January 2023. We have found the Council was at fault for the delay in finalising Plans following reviews in October 2022 and March 2023. This caused Mrs X and S avoidable distress, uncertainty and loss of provision from section F of the Plan. The Council has already accepted some of the faults and apologised together with our further recommendations.

  • Audley Willicombe Limited (24 004 148)

    Statement Upheld Charging 28-Apr-2025

    Summary: Mrs X complained on behalf of her parents, Mr and Mrs Y, that the Care Provider overcharged for care services, and provided a poor standard of care just before the care package ended. We have found fault with the actions of the Care Provider as it did not tell Mrs X about changes to the cost of her parents care package, meaning they were charged more. We also found fault with the actions of the Care Provider after carers were told not to assist Mr X. The Care Provider agreed to apologise, pay back the difference in care charges Mr and Mrs Y paid and carry out a service improvement.

  • East Sussex County Council (24 008 152)

    Statement Upheld Other 28-Apr-2025

    Summary: Mrs B complained about the process leading to, and content of, a section 17 family assessment in respect of her son, C. We have found fault because the Council did not arrange a proper assessment visit with Mrs B or allow her the opportunity to comment on negative conclusions reached about her as part of the assessment. We welcome the Council’s offer to meet with Mrs B now and consider if any further changes to the assessment are possible. The Council has also agreed to apologise to Mrs B, pay her £300 and improve its procedures for the future.

  • Bournemouth, Christchurch and Poole Council (24 008 242)

    Statement Upheld Looked after children 28-Apr-2025

    Summary: Ms X complained the Council failed to fulfil its duties towards her as a Looked After Child. She said the Council failed to involve her in discussions about her care planning and whether it could continue to accommodate her. Ms X also said the Council’s decision that she was not entitled to a pathway plan, personal advisor, or ongoing support, was wrong. We have found the Investigating Officer’s stage two report failed to fully address identified injustice to Ms X. We have also found the Council at fault for inconsistencies in its adjudication response and for failing to show it properly considered whether it needed consent to support Ms X. The Council has agreed to pay a symbolic financial remedy to recognise Ms X’s lost opportunity to benefit from the support of personal advisors at a critical time. The Council has also agreed to review its decision on whether Ms X should have kept her status as an eligible and relevant child.

  • Staffordshire County Council (24 008 290)

    Statement Upheld Special educational needs 28-Apr-2025

    Summary: Mr D complained the Council caused delay in the Education, Health and Care (EHC) plan process, failed to provide his child (X) with an education, and how it handled his concerns. We found fault by the Council for causing unnecessary delays in the EHC plan process, to arrange educational provision for X, and provide Mr D a refund for agreed provision. The Council will apologise and make payment to Mr D to acknowledge the injustice this caused X and the family.

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