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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

London Borough of Southwark (24 019 060)

Statement Upheld Allocations 30-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. Ms X had the right to ask for a review of its decision in November 2023 and it was reasonable for her to exercise that right. There is insufficient evidence of fault in the Council’s decision-making in January 2025 to justify further investigation and it has already made an appropriate offer to remedy any injustice caused by the delay in making that decision.
London Borough of Lambeth (24 019 390)

Statement Closed after initial enquiries Homelessness 30-Apr-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision that the complainant was non-priority homeless in 2023. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
Buckinghamshire Council (24 019 497)

Statement Closed after initial enquiries Antisocial behaviour 30-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council responded to his reports of anti-social behaviour (ASB) involving his neighbour. That is because there is insufficient evidence of fault, or they concern matters we either cannot investigate or will not investigate because there is another body better placed to do so
London Borough of Haringey (24 019 569)

Statement Closed after initial enquiries Assessment and care plan 30-Apr-2025

Summary: We will not investigate this complaint about poor communication and delay during an adult social care needs assessment. The Council has apologised to Ms X and acted to improve its service. An investigation by us would not lead to a different outcome.
DES Healthcare Limited (24 019 577)

Statement Closed after initial enquiries Residential care 30-Apr-2025

Summary: We will not investigate this complaint about a care provider’s decision not to offer a placement to a person. The provider has already given Mr X a response to his concerns, and it is unlikely further investigation by us would lead to a different outcome.
Devon County Council (24 019 724)

Statement Closed after initial enquiries Child protection 30-Apr-2025

Summary: We will not investigate this complaint about child protection action and alleged failures by the Council. The complaint is late and there is no good reason to exercise discretion to investigate it now.
Leicester City Council (24 021 028)

Statement Closed after initial enquiries Disabled facilities grants 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because there is not enough evidence of fault.
Birmingham City Council (24 021 346)

Statement Closed after initial enquiries Allocations 30-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision she did not meet the criteria for medical priority on its housing register. This is because there is not enough evidence of fault to justify investigating.
Sunderland City Council (24 021 462)

Statement Closed after initial enquiries Child protection 30-Apr-2025

Summary: We will not investigate Mrs X’s complaint the Council has failed to properly safeguard her grandchild. There is not enough evidence of fault by the Council to warrant our involvement. We also could not add to the Council’s response.
Dorset Council (24 021 626)

Statement Closed after initial enquiries Other 30-Apr-2025

Summary: We will not investigate this complaint about alleged misconduct by the Council with respect to historical claims to ownership of the complainant’s land. This is because the issues concern matters and events which occurred between 1960 and 2000. It is not the role of the Ombudsman to investigate historical matters. The complaint is late and there are no good reasons why we should exercise our discretion in this respect. In any event, the complainant could reasonably take court action over the issues raised.

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