Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • London Borough of Waltham Forest (24 021 064)

    Statement Not upheld Enforcement 05-Nov-2025

    Summary: We have found no fault with how the Council handled Mr X’s report that his neighbour had breached planning control. The Council acted in line with national and local planning enforcement policy.

  • Royal Borough of Kensington & Chelsea (24 021 358)

    Statement Upheld Homelessness 05-Nov-2025

    Summary: Miss B complained about the Council’s handling of her homelessness application. We find the Council at fault for referring Miss B to the incorrect support team. This caused a delay in Miss B receiving the correct housing support. The Council has agreed to apologise and make a symbolic payment to Miss B to remedy the injustice caused.

  • Lancashire County Council (24 021 483)

    Statement Upheld Special educational needs 05-Nov-2025

    Summary: The Council delayed providing an Educational Psychologist (EP) report for the reassessment and delayed drafting and finishing the Education, Health and Care (EHC) Plan after the annual review. The Council should apologise to Ms X for her distress and make a payment to recognise the impact on Ms X’s sons (S) education.

  • Plymouth City Council (24 021 532)

    Statement Upheld Special educational needs 05-Nov-2025

    Summary: Mrs X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan and incurred delays after the review was held. Mrs X also complained the Council failed to ensure her son received educational provision when he was unable to attend school. She says the Council’s actions caused avoidable distress to her and her son. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.

  • Birmingham City Council (25 000 466)

    Statement Upheld Refuse and recycling 05-Nov-2025

    Summary: Mrs X complains the Council has repeatedly failed to collect her household waste and recycling as scheduled despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Mrs X is fault. This fault caused Mrs X frustration and disappointment and meant she had to rely on others to dispose of her waste or to present and retrieve her bin. The Council will apologise and make a payment to Mrs X to remedy this injustice.

  • Birmingham City Council (25 001 669)

    Statement Upheld Assessment and care plan 05-Nov-2025

    Summary: Mr X complained the Council delayed meeting his assessed care needs and finding him suitable supported accommodation. We find the Council at fault for its delay in putting the care and support outlined in Mr X’s care plan in place. The Council’s actions caused Mr X avoidable distress, frustration and uncertainty, and his care needs were not met for five months. The Council has agreed to apologise to Mr X and make a symbolic payment of £500.

  • West Northamptonshire Council (24 021 929)

    Statement Upheld Special educational needs 05-Nov-2025

    Summary: The Council was at fault for failing to provide Mrs X’s child, Y with the special educational provision they were entitled to in their Education Health and Care (EHC) Plan. The Council has agreed to apologise and make a payment to recognise Y’s loss of education as well as the distress, frustration and uncertainty caused by this. The Council was also at fault for failing to provide Y with the education mentor it agreed. This did not cause Y an additional injustice as there was no education in place for the mentor to assist with.

  • Southampton City Council (24 022 015)

    Statement Upheld Allocations 05-Nov-2025

    Summary: There was fault in the way the Council considered Mrs X’s request for urgent priority on her housing register application. The Council already reconsidered Mrs X’s application during our investigation. It will apologise to Mrs X for the frustration and uncertainty she was caused by its fault.

  • Staffordshire County Council (25 002 643)

    Statement Upheld Charging 05-Nov-2025

    Summary: We have upheld Ms X’s complaint about a lack of information about the cost of adult social care, which meant she could not make an informed choice about accepting a care package. The Council has agreed to take appropriate steps to remedy the injustice caused.

  • City of York Council (25 002 735)

    Statement Closed after initial enquiries Charging 05-Nov-2025

    Summary: We will not investigate this complaint about the Council stopping Ms Y’s Section 117 aftercare funding as we have considered part of the complaint before and other aspects of the complaint are late.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings