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Decision reason: Closed after initial enquiries Not upheld Upheld

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Oxfordshire County Council (25 007 905)

Statement Closed after initial enquiries Charging 06-Nov-2025

Summary: We will not investigate this complaint about whether Ms C’s son may have been eligible for healthcare funding sooner if the Council had contacted the health authority before it did. The local health authority is responsible for considering eligibility for healthcare funding for past periods of care where an individual has not been assessed. The health authority is better placed to consider the period of care in dispute.
Devon County Council (25 007 974)

Statement Closed after initial enquiries Special educational needs 06-Nov-2025

Summary: We will not investigate this complaint about the Council not providing a suitable school for Miss X’s child for September 2025. The Council issued an Education Health and Care Plan naming a school for the child for September 2025. This gave Miss X an alternative remedy it would have been reasonable to use by way of appeal to the Special Educational Needs and Disability Tribunal. Following her subsequent unsuccessful application to a school in another area, it would be for her to appeal to the same Tribunal against any refusal of the Council to name that school on her child’s Plan.
Swindon Borough Council (25 016 844)

Statement Closed after initial enquiries Refuse and recycling 06-Nov-2025

Summary: We will not investigate Mr B’s complaint about a missed refuse collection. This is because Mr B has not suffered a significant injustice which would justify our involvement.
London Borough of Merton (25 016 934)

Statement Closed after initial enquiries Highway repair and maintenance 06-Nov-2025

Summary: We will not investigate Mr B’s complaint that he suffered severe injuries after tripping on a defective pavement. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
Cheshire East Council (25 017 304)

Statement Closed after initial enquiries Homelessness 06-Nov-2025

Summary: We will not investigate Mr X’s complaint about his homelessness application. Mr X had the right to seek a review within 21 days and then appeal to the county court against the Council’s decision.
Peterborough City Council (25 012 286)

Statement Closed after initial enquiries Other 06-Nov-2025

Summary: We will not investigate this complaint about the Council’s interaction with Mr X at a registry office. This because it is unlikely we could add anything to the Council’s response, and we cannot achieve what Mr X is looking for.
Birmingham City Council (25 013 046)

Statement Closed after initial enquiries Other 06-Nov-2025

Summary: We will not investigate this complaint about property damage as the complaint is made late and there are not good reasons to investigate now.
City of Bradford Metropolitan District Council (24 017 348)

Statement Upheld Special educational needs 06-Nov-2025

Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care Plan, which she said led to a loss of education and social isolation for her child. We found avoidable delay by the Council in completing the 2024 Annual Review of the Plan. The Council also failed to properly monitor the Plan. The Council agreed to apologise to Mrs X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its delay and failure properly to monitor the Plan.
Dudley Metropolitan Borough Council (24 017 375)

Statement Not upheld Disabled facilities grants 06-Nov-2025

Summary: Mrs Y complained about the Council’s decisions on her request for payment of additional costs of adaptations to her property funded by a Disability Facilities Grant. We have not found fault by the Council in the way it made its decisions.
Darlington Borough Council (24 018 136)

Statement Upheld Alternative provision 06-Nov-2025

Summary: We have found the Council at fault for failing to consider its Section 19 duties when Mrs X reported that her son, Y was unable to attend school due to ill health. The delay in securing suitable alternative provision caused Y to miss out on suitable education for 5 months. The Council has agreed to apologise and make a symbolic payment to remedy this injustice.

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