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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Southwark (25 007 374)

Statement Closed after initial enquiries Allocations 06-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. we will not consider events which took place more than 12 months before we received the complaint. There is insufficient evidence of fault in the current priority assessment which would warrant an investigation.
Milton Keynes Council (25 007 439)

Statement Closed after initial enquiries School admissions 06-Nov-2025

Summary: We will not investigate this complaint about school admissions. We cannot consider complaints about school admission appeals for academies, and there is not enough evidence of fault in the Council’s decision to allocate the school.
Torridge District Council (25 007 507)

Statement Closed after initial enquiries Planning applications 06-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application. The complaint is late and there are insufficient grounds to exercise discretion to investigate it now.
Milton Keynes Council (25 007 534)

Statement Closed after initial enquiries Special educational needs 06-Nov-2025

Summary: We cannot investigate this complaint about the Council’s handling of school consultations and its failure to obtain a specialist report before issuing a child’s Education, Health and Care plan. This is because the complainant has appealed to a tribunal, and the issues raised are not separable from that appeal. It is unlikely we would find fault in how the Council dealt with other matters.
Essex County Council (25 008 942)

Statement Upheld Special educational needs 05-Nov-2025

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
London Borough of Sutton (25 009 112)

Statement Closed after initial enquiries Parking and other penalties 05-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal to approve a dropped kerb outside Mr X’s property. This is because there is not enough evidence of fault in how the Council reached its decision to justify investigation.
London Borough of Hammersmith & Fulham (25 009 121)

Statement Closed after initial enquiries Parking and other penalties 05-Nov-2025

Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement/statutory declaration.
Medway Council (25 009 934)

Statement Closed after initial enquiries Enforcement 05-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
Staffordshire County Council (25 009 964)

Statement Closed after initial enquiries Child protection 05-Nov-2025

Summary: We cannot investigate Miss X’s complaint about the level of contact she has with her children. The matter is being considered by a court, and the law says the Ombudsman cannot investigate.
Cheshire East Council (25 010 312)

Statement Upheld Homelessness 05-Nov-2025

Summary: We have upheld Ms X’s complaint about the Council’s failure to consider whether it owed her a homelessness duty and issue a decision with review rights. The Council has agreed to take appropriate action to remedy the uncertainty caused.

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