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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cheshire East Council (24 021 674)

Statement Closed after initial enquiries Planning applications 30-Apr-2025

Summary: We will not investigate this complaint about the Council’s online planning system and how it dealt with a planning application. This is because the complainant has not suffered significant injustice.
Walsall Metropolitan Borough Council (24 021 885)

Statement Closed after initial enquiries Child protection 30-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his child. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now. Also, the law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.
Liverpool City Council (24 021 949)

Statement Closed after initial enquiries Child protection 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.
London Borough of Enfield (24 021 955)

Statement Closed after initial enquiries Disabled children 30-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application for the complainant’s child. This is because there is insufficient evidence of fault by the Council.
Essex County Council (24 022 086)

Statement Upheld Special educational needs 30-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Thurrock Council (24 022 135)

Statement Closed after initial enquiries Highway repair and maintenance 30-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council not carrying out work in relation to fencing near his property. The Council has already apologised for earlier delays in responding to his service request, and any remaining injustice in relation to incomplete works is not significant enough to justify our involvement.
London Borough of Enfield (24 022 217)

Statement Closed after initial enquiries Leisure and culture 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s response to her report about an incident involving another patron at a leisure facility. There is no worthwhile outcome achievable by us investigating.
Coventry City Council (24 022 330)

Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025

Summary: We will not investigate this complaint about waste collections because there is insufficient evidence of fault by the Council.
Royal Borough of Kingston upon Thames (24 019 993)

Statement Closed after initial enquiries Enforcement 30-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of its planning enforcement investigations into works carried out at the complainant’s property. It is unlikely we could achieve a substantively different or worthwhile outcome.
Dover District Council (24 020 027)

Statement Closed after initial enquiries Noise 30-Apr-2025

Summary: We will not investigate Mr X and Mrs X’s complaint about the Council not taking any action to resolve noise made by their neighbour. There is not enough evidence of fault to warrant investigation.

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