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  • Dorset Council (24 017 716)

    Statement Upheld Direct payments 07-Nov-2025

    Summary: Mrs D complained about the Council’s decision to request repayment of direct payments paid on behalf of her son, Mr X. We found the Council was at fault because it took over a year to raise concerns about how direct payments were spent and issue an invoice. This delay led to avoidable, unauthorised spending and caused distress and uncertainty. To remedy this injustice, the Council has agreed to apologise and reduce the invoice. It will also take action to ensure direct payments are properly monitored in future.

  • Dorset Council (24 018 224)

    Statement Upheld Planning applications 07-Nov-2025

    Summary: The Council was at fault for not identifying an error on Mrs X’s neighbour’s planning application and for repeating the error in a planning condition it imposed. Mrs X suffered overlooking and loss of privacy when her neighbour failed to comply with the planning condition. The Council agreed to apologise, contact Mrs X’s neighbour to confirm when they have complied with the condition, and check the work to ensure it satisfactorily protects Mrs X’s amenity.

  • Manchester City Council (24 021 183)

    Statement Upheld Special educational needs 07-Nov-2025

    Summary: Mrs X complained the Council did not provide her child, Y, with alternative provision when he stopped attending school and failed to provide him with the provision in his Education, Health and Care Plan. Mrs X also complained about the Council’s delays with holding an early annual review and issuing his final Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.

  • Barnsley Metropolitan Borough Council (24 021 879)

    Statement Closed after initial enquiries Special educational needs 07-Nov-2025

    Summary: Miss X complained the Council did not secure the special educational provision named in her child Y’s Education, Health and Care Plan, and had poor communication when she raised concerns. She said this caused Y to miss education and caused significant uncertainty and frustration. We have ended our investigation because Miss X appealed to the Tribunal about matters connected to her complaint, and it is therefore out of our jurisdiction.

  • Birmingham City Council (25 000 375)

    Statement Upheld Charging 07-Nov-2025

    Summary: Mrs X complained about the Council’s delay in sending information about her father’s contribution to his care fees. She also complained about the Council’s delay in completing a new care assessment for her father after she raised concerns about the care he was receiving. We find the Council was at fault for its delays in completing the financial assessment and for its failure to send the financial assessment to Mrs X’s email address. It was also at fault for its delay in assigning a social worker to complete a new care assessment. These faults have caused Mrs X distress and upset. The Council has agreed to apologise to Mrs X, make a payment to her, agree a payment plan for the outstanding care fees and a implement a service improvement.

  • Wigan Metropolitan Borough Council (25 000 734)

    Statement Closed after initial enquiries Other 07-Nov-2025

    Summary: We will not investigate this complaint about the Council’s regeneration of a town centre. There is no worthwhile outcome achievable from us investigating.

  • Derbyshire County Council (24 022 194)

    Statement Not upheld Disabled facilities grants 07-Nov-2025

    Summary: Miss X complained about significant delays in extending her property under a Disabled Facilities Grant (DFG). Miss X initially asked for a DFG in 2020 but five years later the works are still not complete. We found there is no evidence of fault in the Council’s assessment of Miss X’s children’s needs or in its recommendation for a two bedroom extension.

  • Devon County Council (24 022 321)

    Statement Upheld Alternative provision 07-Nov-2025

    Summary: Mrs X complained the Council failed to provide suitable alternative provision for her son, Y. She also complained the Council failed to issue Y’s Education, Health and Care (EHC) Plan within statutory timescales. Mrs X said Y missed education. She said the delays and missed provision frustrated her and impacted her financially. There was fault in the way the Council did not provide Y with suitable alternative provision and delayed issuing his final EHC Plan. This frustrated Mrs X, frustrated her appeal right to the Tribunal and Y missed education. The Council agreed to apologise and make a financial payment.

  • Portsmouth City Council (24 022 580)

    Statement Upheld Special educational needs 07-Nov-2025

    Summary: Mr X complained the Council delayed arranging alternative provision and support for his child, Y, when they could not attend school. He said this caused Y to miss out on a suitable education. We found the Council at fault for not providing a suitable education for Y and for delaying their Education, Health and Care needs assessment which caused injustice to Y and their family. The Council has agreed to apologise and make a payment to Mr X. The Council has also agreed to make changes to improve its service.

  • West Northamptonshire Council (24 022 853)

    Statement Upheld Special educational needs 07-Nov-2025

    Summary: Mrs X complained the Council failed to complete her son’s Education, Health and Care Needs Assessment and comply with the Tribunal’s order within the statutory timeframe. She also complained the Council communicated poorly with her. We found fault by the Council on all the matters we investigated. The Council agreed to apologise and make a payment to Mrs X and Y to remedy the injustice caused to them.

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