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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

West Northamptonshire Council (24 005 339)

Statement Upheld Private housing 07-Nov-2025

Summary: Mr X complains the Council failed to deal with disrepair issues properly, leading to avoidable distress and financial loss. We found the Council is at fault because it delayed dealing with Mr X’s complaint. Mr X suffered delay. The Council has already offered Mr X £300 which is an appropriate remedy.
London Borough of Barking & Dagenham (24 011 111)

Statement Upheld Homelessness 07-Nov-2025

Summary: Miss B complained that the Council had failed to provide suitable temporary accommodation for her and her family since August 2024. We found fault with the Council. We have asked it to apologise to Miss B and pay her £2,750.
Chorley Borough Council (24 013 515)

Statement Not upheld Enforcement 07-Nov-2025

Summary: There was no fault in how the Council investigated a breach of planning control. It considered the relevant issues in reaching its decision to await the outcome of a planning application before taking any further action.
Cornwall Council (25 006 961)

Statement Closed after initial enquiries Council tax 07-Nov-2025

Summary: We will not investigate Ms X’s complaint about the way the Council has handled her mother’s tax. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate them now.
Isle of Wight Council (25 007 145)

Statement Closed after initial enquiries Child protection 07-Nov-2025

Summary: We will not investigate Miss X complaint about the Council’s decision to have a Child Protection Plan. We are unlikely to find fault which caused its decision. And as the Child Protection Plan has now ended, we are unlikely to achieve a significantly worthwhile outcome.
Essex County Council (25 007 378)

Statement Upheld Special educational needs 07-Nov-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Westminster City Council (25 007 483)

Statement Closed after initial enquiries Private housing 07-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of disrepair in a private rented property under its Housing Act 2004 duties. There is insufficient evidence of any significant fault which would warrant an investigation.
Manchester City Council (25 007 663)

Statement Closed after initial enquiries Licensing 07-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a street trader license. This is because there is not enough evidence of fault.
London Borough of Southwark (25 009 030)

Statement Closed after initial enquiries Transport 06-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Buckinghamshire Council (25 009 053)

Statement Closed after initial enquiries Councillor conduct and standards 06-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate the behaviour of Parish Councillors. There is not enough evidence of fault to justify an investigation. We cannot investigate the actions of Parish Councils.

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