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Your search has 52409 results

  • Birmingham City Council (24 009 856)

    Statement Upheld Refuse and recycling 05-May-2025

    Summary: Miss X complained the Council has repeatedly failed to collect her recycling as scheduled since July 2024 which has led to an accumulation of waste which is unsightly and smells. We found the Council’s repeated failure to collect Miss X’s recycling over a sustained period is fault. This fault has caused Miss X an injustice. The Council has agreed to apologise and make a payment to Miss X to remedy this injustice.

  • Birmingham City Council (24 012 178)

    Statement Upheld Allocations 05-May-2025

    Summary: Miss B complained about the Council’s decision to close her housing applications. We find that the Council failed to clearly communicate the consequences of not providing supporting documents and failed to provide clear and consistent information about the documents Miss B needed to provide. This led to the closure of her applications which caused avoidable frustration for Miss B and delayed her ability to join the housing register. The Council has agreed to clearly specify which documents Miss B needs to provide and to then assess her application, backdating her award date if she qualifies to join the register. It has also agreed to apologise to Miss B, make a symbolic payment to her, and carry out service improvements.

  • Birmingham City Council (24 012 812)

    Statement Upheld Allocations 05-May-2025

    Summary: Mrs B complained about the Council’s decision to close her housing applications. We find that the Council failed to clearly communicate the consequences of not providing supporting documents, requested unnecessary evidence and then wrongly decided her application was incomplete, despite her submitting all the required evidence. This led to the closure of her applications which caused avoidable frustration for Mrs B and delayed her ability to join the housing register. The Council has agreed to assess Mrs B’s application and, if she qualifies to join the register, it will backdate her award date. It has also agreed to apologise to Mrs B, make a symbolic payment to her, and carry out service improvements.

  • Bath and North East Somerset Council (24 013 167)

    Statement Closed after initial enquiries Planning applications 05-May-2025

    Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for development to a property in a village where the complainant lives. This is because there is insufficient personal injustice caused to the complainant to warrant our involvement.

  • Bury Metropolitan Borough Council (24 013 699)

    Statement Not upheld Noise 05-May-2025

    Summary: Ms X complained about the Councils handling of her complaints about noise and dog mess from a neighbouring property. Ms X says the matter caused her distress and affected her health. We have not found any fault in the Council’s actions.

  • Cornwall Council (24 016 160)

    Statement Closed after initial enquiries Safeguarding 05-May-2025

    Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.

  • Cornwall Partnership NHS Foundation Trust (24 016 160a)

    Statement Closed after initial enquiries Community hospital services 05-May-2025

    Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.

  • London Borough of Camden (24 018 574)

    Statement Closed after initial enquiries Antisocial behaviour 05-May-2025

    Summary: We will not investigate this complaint about the management of social housing, antisocial behaviour, parking issues and highway disrepair. Part of the complaint is late, we cannot investigate the Council’s actions as a social landlord, the courts are better placed to consider a personal injury claim, and we could not add to its response about parking enforcement.

  • Devon County Council (24 018 589)

    Statement Closed after initial enquiries Transport 05-May-2025

    Summary: We will not investigate this complaint the Council refused to issue a blue badge. There is not enough evidence of fault to justify our involvement.

  • Bedford Borough Council (24 018 675)

    Statement Upheld Charging 05-May-2025

    Summary: We will not investigate Miss X’s complaint about the Council failing to send her daughter invoices regarding her care contributions between April 2023 and January 2024. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

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