Decision search
Your search has 51938 results
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Birmingham City Council (24 006 004)
Statement Closed after initial enquiries Refuse and recycling 23-Sep-2024
Summary: We will not investigate this complaint about how the Council communicated changes to its Christmas household waste collection service. There is not enough evidence of fault by the Council.
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Solihull Metropolitan Borough Council (24 006 265)
Statement Closed after initial enquiries Other 23-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to the supply of water distributed from Ms X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Liverpool City Council (24 005 831)
Statement Closed after initial enquiries Child protection 23-Sep-2024
Summary: We will not investigate this complaint about a statement the Council included in a report it produced as part of court proceedings. The law prevents us doing so.
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Suffolk County Council (24 006 530)
Statement Upheld Special educational needs 23-Sep-2024
Summary: We have upheld this complaint because there have been delays completing reviews of a child’s Education Health and Care Plan for the last two years. The Council has agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to the complainant.
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Essex County Council (24 006 590)
Statement Upheld Special educational needs 23-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Worcestershire County Council (24 006 229)
Statement Closed after initial enquiries Special educational needs 23-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her son’s education health and care plan annual review. This is because Mrs X wishes to challenge the outcome and it would be reasonable for her to appeal to the SEND Tribunal. We will not separately investigate Mrs X’s complaint about the Council’s delay in completing the process because it does not cause her such significant injustice that it warrants investigation.
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London Borough of Havering (24 006 388)
Statement Closed after initial enquiries Child protection 23-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about his child. This is because we would not achieve anything significant by doing so.
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Kent County Council (24 006 471)
Statement Closed after initial enquiries Enforcement 23-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council not enforcing a highways condition on a planning permission granted by another authority several years ago. Enforcement of these planning conditions is not an administrative power the Council has, so we cannot investigate this. We will also not investigate because we cannot achieve the outcomes Mr X wants.
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Statement Closed after initial enquiries Planning applications 23-Sep-2024
Summary: We will not investigate this complaint about the obligations contained within a legal agreement for a development. It is reasonable to expect the complainant to have contacted us sooner, and we would be unlikely to find fault by the Council has directly caused him a significant injustice.
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East Staffordshire Borough Council (24 006 653)
Statement Closed after initial enquiries Planning applications 23-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning application with which Mr X is interested. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.